Alicia Payne Email & Phone Number

Boston, Massachusetts, United States

-Organize, edit, and optimize content and script used to communicate with Boston residents-Optimize the speed and effectiveness of information flow between 311 and Boston residents -Build and maintain relationships with liaisons from all City Departments and Agencies to facilitate updates of crucial information -Identify and improve organizational development aspects that would improve content-Work​ ​with​ ​Press​ ​team​ ​and​ ​Law​ ​departments​ ​on​ ​all​ ​press​ ​and​ ​legal​ ​requests

Boston, Massachusetts, United States

-Spearhead the creation and maintenance of internal database containing hundreds of active and completed constituent cases, including staff assignment, case status, issue category, and contact information-Implement a constituent-first advocacy approach to all cases, centering the individual’s experience and needs while facilitating interactions with government services-Collaborate with local and state government departments to formulate and execute personal plans for each constituent case referred to the Councilor’s office; act as primary contact for all involved and report directly to the Councilor-Build and maintain long-lasting individual and group relationships throughout Boston’s government and diverse neighborhoods to ensure trustworthy and efficient communication

Greater Boston Area

-Processed and tracked over $1.88 million in crime-related expense reimbursements to Massachusetts violent crime victims, providing financial assistance for uninsured medical and dental care, mental health counseling, income lost due to inability to work, and funeral and burial costs-Compiled weekly budgetary summaries of claim payouts for Criminal Bureau leadership and AGO Budget Department; updated and tracked claim statuses using division’s Computerized Crime Victims Compensation (CCVC) database and Microsoft Excel-Investigated claims for compensation eligibility by reviewing court documents, collaborating with law enforcement and social services, and working directly with victim advocates to ensure accurate program payout administration-Guided, informed, and advocated for violent crime victims via personal correspondence (phone, email, mail, walk-in appointments) to assure that individual rights under the Massachusetts Victim Bill of Rights were met, while maintaining critical individual and legal confidentiality -Received and entered thousands of incoming victim compensation applications into CCVC database, amounting to 50%+ of all new applications for July-December of FY18

Greater Boston Area

-Performed statistical and qualitative research relevant to state criminal justice reform efforts to present to the greater reform community on behalf of the Massachusetts Criminal Justice Reform Coalition and the MassINC Policy Center-Collected and curated nonpartisan research pertaining to the economic, cultural and political development of Massachusetts Gateway Cities, including New Bedford, Pittsfield, Springfield, Brockton, and Fall River-Worked collaboratively with a team to perform the fundraising, organization and execution of the annual Gateway Cities Innovation Awards in Lawrence, MA, a convening of over 350 guests involved in the government and development of Massachusetts Gateway Cities-Regularly edited daily, weekly, and monthly journals, newsletters and scholarly articles for MassINC and CommonWealth magazine; published pieces on both print and electronic platforms-Maintained updated donation records in print and digital copies in order to ensure 501(c)(3) and donor compliance with federal law; assisted with annual audit by updating and managing internal database of financial transactions

Greater Boston Area

-Managed official email, phone, and in-person communications between Senators, Congress(wo)men, government agents/agencies, private sector clients, and ADS team to ensure accurate and successful exchanges of information-Researched issues relevant to coworkers and clients (projects of note: US nuclear and renewable energy policy, US military policy, higher education funding, Dodd-Frank financial reform); reported to team members directly-Watched and took notes on Congressional hearings; attended local government and private sector meetings; summarized results to present to coworkers and performed further research on contents when necessary-Organized and helped to execute large-scale political events, meetings, and fundraisers attended by 10-50 government officials, donors, and clients; prepared guest lists, contracted caterers, set up room, and greeted and registered attendees-Answered and handled all incoming phone calls, mail, and emails; typed, scanned, and photocopied official documents

Northeastern University, Boston Ma

Direct assistant to the Head of Marketing of the Center for Student Involvement. -Provided administrative and executive support (data entry and management, clientele reception, calendar upkeep) to co-workers, clients, and managers. -Was regularly involved in the creation and execution of university-wide marketing campaigns during the academic year. -Created and prepared reports, presentations, and analyses utilized by the members of the Center on a weekly basis. Managed all Center social media platforms, including Twitter, Instagram, and Pinterest.

Waterbury, Ct

Provided basic administrative assistance to small, family-owned insurance company in Waterbury, CT handling home, auto, and dwelling fire insurance policies. -Consulted team of 10+ insurance agents to organize and prioritize daily tasks and projects while meeting and exceeding all deadlines and expectations. -Prepared and updated 20-50 automobile, home and fire insurance policies, declarations and renewals daily; scanned and entered policies into internal database, enabling agents to easily identify customer information and policy statuses. -Maintained strict confidentiality codes while processing payment and identification terms for large and diverse client base.

Waterbury, Ct

Counselor for summer camp catering to children ages 3-12 in southwestern Connecticut. -Designed and planned camp activities on a regular basis, including daily schedules, field trips, outings, food distribution, form collection, and general organizational upkeep. -Helped to write a weekly schedule for both camp staff and campers.- Coordinated with parents, co-counselors, and superiors on a regular basis to ensure the maintenance and success of the camp, including the keeping of accurate program records, incident reports, logbook documentation, and daily attendance.

Bachelor’S Degree, Political Science And Government, Fifth Year

Activities and Societies: Phi Sigma Alpha National Political Science Honorary Society; Chapter Director of Strong Women, Strong Girls.

Education record

Activities and Societies: Honors and Awards: National Honor Society; Highest Honor Roll (12 of 12 semesters); AP Scholar; Senior Alumni.