I'm Alicia Jenkins, and I bring a dynamic and team-oriented approach to the table. With a diverse background encompassing customer service, project management, and portfolio management, I've earned recognition for my knack for streamlining operations, driving business growth, and maximizing profits. My expertise lies in meticulous investment tracking and aligning strategies with company goals across various projects, core products, initiatives, "big bets," and business applications.One of my core goals is identifying areas ripe for improvement and making sound business decisions, all while collaborating closely with key partners and stakeholders. Leadership comes naturally to me, and I excel at motivating teams to achieve our objectives. Effective communication is my strong suit, allowing me to convey ideas that foster effective management and teamwork among employees and clients.You'll often find me with a smile on my face and a "yes before no" attitude. I thrive in multitasking, meeting deadlines, and performing well under pressure. My reputation is built on dedication and consistently delivering quality work, no matter what it takes to get the job done on time and with precision.Outside of work, my focus extends to family, personal growth, expanding my knowledge and resources, and forging impactful connections. Every moment in life is an opportunity to grow and build lasting relationships.Among my areas of expertise are: • Proficient in Reporting & Analytics • Experienced in Strategic Planning • Skilled in Change Management • Adept at Stakeholder Management • Accomplished in Leading Cross-functional and Functional Teams • Effective in Cultivating Strong Relationships • Competent in Reporting & AnalyticsPlease don't hesitate to reach out to me at mrs.alicialjenkins@gmail.com to discuss any potential job opportunities. I'm readily available for a conversation.
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Portfolio Manager | Rocket CompaniesRocket Central Jul 2022 - Aug 2023Detroit Metropolitan Area• Partnered with Core Strategy Drivers and Finance to manage and maintain the 100+ RKT company initiatives for stakeholder reporting.• Drove communication and executed on the plan for approximately 100 Product Managers to migrate 200+ products and applications from Excel to ServiceNow.• Partnered with Enterprise Architects and Business Strategists to create documentation, communication, and facilitation for the transition of managing 200+ core products to over 1,000 business applications across the company.• Partnered with Finance and stakeholders to govern and track quarterly investment into large revenue impacting RKT company goals, strategies, and highest priorities through strategic products, core products, initiatives, "big bets", and business applications.• Kept business areas (mainly Product Owners and Product Managers) and stakeholders informed of progress and changes through written and verbal communication.• Applied Lean portfolio management methodology, standards, and governance, as well as identified Agile coaching opportunities and proactively engaged coaches.• Constructed creative visuals, documentation, and guardrails via the Portfolio Investment Microsoft SharePoint website, including rebranding and consistency. -
Purchase Escrow Services Project Specialist | Rocket CompaniesAmrock Dec 2018 - Jul 2022Detroit Metropolitan Area• Partnered with Core Strategy Drivers and Finance to manage and maintain the 100+ RKT company initiatives for stakeholder reporting.• Drove communication and executed on the plan for approximately 100 Product Managers to migrate 200+ products and applications from Excel to ServiceNow.• Partnered with Enterprise Architects and Business Strategists to create documentation, communication, and facilitation for the transition of managing 200+ core products to over 1,000 business applications across the company.• Partnered with Finance and stakeholders to govern and track quarterly investment into large revenue impacting RKT company goals, strategies, and highest priorities through strategic products, core products, initiatives, "big bets", and business applications.• Kept business areas (mainly Product Owners and Product Managers) and stakeholders informed of progress and changes through written and verbal communication.• Applied Lean portfolio management methodology, standards, and governance, as well as identified Agile coaching opportunities and proactively engaged coaches.• Constructed creative visuals, documentation, and guardrails via the Portfolio Investment Microsoft SharePoint website, including rebranding and consistency. -
Purchase Escrow Channel Captain | Rocket CompaniesAmrock Apr 2018 - Dec 2018Detroit Metropolitan Area• Helped to develop and implement a new team including head count, systems utilized, daily operations, and team member recommendations. • Collaborated with senior leadership for process improvements, to implement ideas, trainings & coaching opportunities. • Provided quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. • Maintained professional knowledge by attending educational workshops, reviewing professional publications and establishing connections across RKT.
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Purchase Processor Team Captain | Rocket CompaniesAmrock Jul 2017 - Mar 2018Detroit Metropolitan Area• Helped to process over 3,000 purchase loans by leading various team members to coordinate with key partners and clients to ensure a successful closing.• Created and facilitated strategic training for growing the purchase processors.• Helped to manage cross-functional teams (escrow specialists, liaisons, title exam, deed team, recording, and disbursement) to deliver accurate documents and figures to the closing table.• Partnered with the training team to ensure information was shared broadly across the organization.• Accomplished results by supporting team members with coaching & coordinating timetables for the team.• Utilized and transformed the Lexis Nexsys and ATLAS systems.• Analyzed, reported, and presented the teams main challenges to the purchase teams’ leadership to ensure a better-quality experience for both team member and client.
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Senior Purchase Processor | Rocket CompaniesAmrock Feb 2016 - Jul 2017Detroit Metropolitan Area• Traveled to California, Texas, and Pennsylvania Amrock locations to train and develop 25+ Purchase Processors and Escrow Specialists to successfully communicate with clients, seamlessly process loans, and ensure local and state regulations were being adhered to.• Calculated payoffs, taxes, title fees and transaction-specific fees for the compilation of closing documents.• Finalized and reviewed documents and/or notes that are in accordance with each file according to city, state, and municipality regulations.• Aided and assisted new team members with questions and concerns.• Worked with real estate title applicants, including but not limited to buyers, sellers, listing agents, selling agents, attorneys, loan officers, lenders, and municipalities, to ensure everything is submitted correctly.
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Senior Account Specialist | Rocket CompaniesRock Connections Jul 2013 - Feb 2016Detroit Metropolitan Area• Sustained 1,000 plus volume of inbound and outbound phone calls, including contacting clients, transferring clients to other parties, and persuading clients on products, goods, and services.• Top performing production team member (within 10% or higher) for three consecutive years.• Rewarded for top performance on One Reverse Mortgage campaign.• Progressed to the highest status where the caller transacts with prominent donors.• Operated the internal, proprietary software, Five9 and Salesforce, while participating in regular training on products.• Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Analyzed and resolved client queries in accurate and timely manner; maintain positive working relationship with clients for business growth.
Alicia L. Jenkins Education Details
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University Of Massachusetts Global3.9
Frequently Asked Questions about Alicia L. Jenkins
What is Alicia L. Jenkins's role at the current company?
Alicia L. Jenkins's current role is Portfolio Manager & Author | Streamline investment tracking and company goals to deliver efficient, strategic results..
What schools did Alicia L. Jenkins attend?
Alicia L. Jenkins attended University Of Massachusetts Global, Jackson State University, Cass Technical High School.
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