Alicia Lusk Email and Phone Number

Plan and create designs for apparel, accessories, and other print on demand products.Plan and create PDF printables for homeschoolers and small businesses.Track sales and maintain financial records.Maintain licensing files for fonts and graphics.Market products via Social Media.

Enter applications into database within set accuracy and time goals.Contact customers or Home centers for additional documentation, information or error correction.Send and receive documents for entry and verification.

ResponsibilitiesInterview, hire,and train employees on customer service, sales, delivery standards, and general procedures.Assist employees with understanding benefits, PTO, rights and responsibilities.Ensure accuracy of bi-weekly time clock reports for all employees along with calculating monthly bonuses, tracking PTO, benefits enrollment, and employee records.Coach employees on job performance and administer disciplinary action when warranted.Create policy and procedures with owner as situations arose that did not have guidelines in place.Set sales and collections goals based on past performance.Maintain store appearance and keep products in good repair as needed, creating orders to replenish stock and fulfill special orders as needed.Coordinate with Warehouse Manager on deliveries, inventory and receiving to ensure customer satisfaction, adequate stock and warehouse organization.Accurate entry of serial inventory.Managing store expenses and identifying areas of improvement based on P&L report.Manage and write Social Media promotions at store level. Design promotions for marketing campaigns including brochures, coupons, posters.Assist customers throughout lease to own process in choosing furniture, electronics and appliances to meet their needs and budget.Accurate entry of customer and payment information into database and files.Open and close store daily following procedures, end of day cash reconciliation and preparing cash deposits.Assist store owner as needed with projects.AchievementsPromoted from Customer Service Representative to General Manager within four months.Maintained lowest delinquency percentage of less than 20% over three year period out of all locations.Trained and mentored Store Managers, sales Associates, and Collections Managers for new locations.

Open store on time.Prepare balloon orders for daily customers. Assist customers with party planning by giving product recommendations for the latest trends in weddings, children's birthdays and holiday events.Planning and setting merchandise displays, maintaining stock levels on floor. Supervision of staff to ensure excellent customer service and daily store maintenance completed.Reconciliation of registers, preparing bank deposits and change orders.