Alicia Baker Email & Phone Number

Williamsport

Successfully sold and closed, or offered recommendations for: ◦ Consumer and Business Checking, Savings and Money Market Accounts, Credit Cards ◦ Personal Secured/Unsecured Loans including Automobiles and Home Equity Outbound calls with goals of setting appointments for branch visit and conversation regarding banking relationship Experience with POA, Guardianship, Trust and Estate documentsComplied with regulatory requirements- Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, etc. Maintained strict confidentiality of bank records and client information Executed personal and business transactions including deposits, withdrawals, checks and payments Opened accounts with cross sells- online banking enrollment, direct deposit, savings account deposits Advised and referred customers to Mortgage, Education Lending, Investments and Wealth Management Conducted account service requests, stop payments and wire transfers Dual Control Procedures- Safe Deposit Boxes, Night Drop, Instant Issue Debit Cards, Opening and Closing, etc. Detected and reported suspected fraudResolve and/or escalated customer complaints

• Cold calling prospective customers • Following up on opportunities of low and high interest Sandler Sales Training Attending Indiana Library Federation Show on behalf of Inside Sales Training and coaching new employees Tracking & maintaining customer accounts

Williamsport

• Submitted loan applications to the underwriter for verification and recommendations.• Successfully closed Personal loans, as well as Auto and Home Equity loans• Reviewed and edited loan applications to ensure accuracy.• Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, Privacy Act and Community Reinvestment Act.• Maintained strict confidentiality of bank records and client information.• Maintained friendly and professional customer interactions.• Executed personal and business transactions, including deposits, withdrawals, checks and payments.• Organized, stocked and maintained the teller window area, as well as platform area.• Opened accounts with a high percentage of cross sell.• Created member account profiles on the PNC Bank online banking program.• Executes account service requests, stop payments and account transfers.• Advised clients on mortgage, educational and personal loans.• Maintained friendly and professional customer interactions

• Able to promote items on beverage lists and restaurant specials while demonstrating thoroughknowledge of the food, beverages and ingredients• Followed all safety and sanitation policies• Supported other areas including cooking and dishwashing• Developed and maintained positive working relationships • Verified cash drawer against the day's receipts• Resolved guest complaints quickly and efficiently• Assertively upsold alcoholic beverages, appetizers and desserts• Consistently monitored guest consumption of alcohol, intervened as needed.

• Monitored payments due from clients and contacted clients with past due payments.• Verified and created claim numbers by communicating with various insurance companies.• Improved timely paying of bills by developing flexible payment plans for patients.• Located, checked in and pulled medical records for appointments and patient charts• Planned and coordinated times and materials for Chiropractic adjustments, X-Rays, and scans• Answered and managed incoming and outgoing calls while recording accurate messages.• Maintained a clean reception area, including lounge and associated areas.

Elementary Education And Teaching

Activities and Societies: Volunteered with English as a Second Language students• Major - Elementary Education • Minor - Psychology •.

High School

Activities and Societies: • Coursework in Early Childhood Education • Future Business Leaders of America • Dance Team • Students Against.