Alicia Merkel, Mba Email & Phone Number

Irving, Texas, Us

Flower Mound, Tx, Us

• Facilitated a collaborative environment and provided customer service to support the business through the consistent application of HR policy and procedures• Managed the performance review program: planned, designed, monitored, and reviewed employee work results for annual and mid-year reviews• Coached employees and managers on review writing / goal-setting and managers on how to coach employees for improvements, provide meaningful feedback and conduct productive discussions• Built annual company-wide training in SR Learning for compliance courses; administered all aspects for US and International markets• Administered the company-wide harassment trainings every two years • Partnered with employees and managers to address employee relations issues and resolved grievances• Advised on issues including promotions, behavioral and performance issues• Oversaw recruiting and onboarding, reviewed programs periodically for improvements and best practices• Researched and wrote policies; updated policies / procedures for the employee handbook• Oversaw recognition program and employee events• Managed employee exit interview process

Flower Mound, Tx, Us

• Implemented four HRIS systems: SilkRoad Recruiting, SilkRoad Onboarding, SilkRoad Learning (LMS), and SilkRoad Performance • Created training materials and trained users on SilkRoad Learning and SilkRoad Performance systems • Addressed employee relations issues; made recommendations to ensure a positive employer-employee relationship and promote employee morale• Partnered with managers to develop job descriptions and guide them through the internal promotion process• Conducted exit interviews; provided recommendations for change• Oversaw recruiting and onboarding programs

Flower Mound, Tx, Us

• Recruiting, drug screening, background checks, and onboarding• Planned and conducted new hire orientations, prepared new hire packets and onboarding materials• Audited bi-weekly payroll• Administered anniversary, birthday and awards programs• Participated in Mannatech Activities Committee and planned holiday events• Addressed HR related employee questions• Administrative HR duties such as monthly organizational charts, employee files, and HR audits

• Recruited for all hourly and salaried positions at the Alliance Distribution Center • Screened resumes in HR Smart, PeopleAnswers, and various job boards• Conducted phone and on-site interviews • Scheduled and conducted new hire orientations• Verified I-9 documentation, using E-verify and Compli-9, and conducted yearly I-9 audits• Administered pre-employment testing and submitted background checks• Attended career fairs and various recruiting events• Performed customer service functions by answering employee requests and questions, assisted in yearly open enrollment and biometric screenings• Managed performance appraisal process• Assisted / led various projects such as the Wellness Challenge, wage survey, and creation of training materials for new recruiters • Led and motivated the Alliance DC teams in the Wellness Challenge achieving first place for the entire company• Recipient of the inaugural DC HR Shining Star Award

• Processed payroll daily including entering schedules, hours worked, time off requests, support and production bonuses, etc.• Ran routine reports on hours and attendance• Tracked perfect attendance • Entered new hires into Oracle and Workbrain and created new hire files• Performed customer service functions by answering employee requests and questions• Participated in benefits administration and benefits enrollment and other projects as assigned

Southlake, Tx, Us

• Scheduled and coordinated all aspects of buying and closing of properties with the sellers, buyers, mortgage companies, and title companies• Responsible for all aspects of residential listings including preparing listing presentations, photographing and taking measurements of the home, and entering the listing into all appropriate databases and websites • Monitored and completed all steps within the closing process, which involved continuous interaction with mortgage companies, title companies, agents, and clients • Communicated with clients, both buyers and sellers, on a regular basis

Human Resources Assistant September 2008 – March 2009•Assisted HR Manager with all aspects of HR including job descriptions, new hire packet, monitoring vacation policies and procedures, and various HR projects•Managed personal time off and flexible reimbursement programs for the company•Cross-trained employees on various systems and operational processesManagement TraineeApril 2007 - September 2008• Blue Wing Transportation and Blue Wing Express– Learned all aspects of the organization including customer service, dispatch, routing, quoting, tracking and tracing, and obtaining/processing proof of deliveries• Corporate – Learned and performed accounting processes for accounts payable and receivable, handled customer and vendor contact, and resolved accounting issues • Trained Rhode Island staff in Key Point accounting• Delivery Network – Learned order processing and invoicing • Interim Security Coordinator

Denton, Tx, Us

Graduate Assistant for E-managementJanuary 2006 – May 2006• Responsible for grading assignments on a timely basis• Provided regular feedback to the students Graduate Assistant for Communicating in BusinessJanuary 2005 – December 2005• Responsible for grading assignments on a timely basis • Provided regular feedback to the students• Input and tracked grades within the grading system• Interfaced with students (counseled, instructed, etc.)

Mba, Strategic Management

Bba, Organizational Behavior And Human Resource Management With A Minor In Psychology