Alicia Mucci Email & Phone Number

Responsibilities1. Have full understanding and knowledge of company policy and procedure regarding operational standards, and continuously monitor the stores actual performance and execution against these standards.2. Identify and communicate business opportunities by reviewing merchandise presentation, merchandise mix, and inventory levels. 3. Manage the D2F process and other backroom activities for efficient and productive execution daily.4. Provide coaching, training and development to coordinators and store associates, and provide specialized training for implementing and executing merchandise presentation standards.5. Train and assist coordinators in completing customer-ready tours for associates6. Lead and conduct daily huddles with all store associates.7. Create a positive environment that fosters open and continuous communication and information sharing among all team members. 8. Be the ambassador and role model in store for visual merchandising, demonstrating genuine passion and strong enthusiasm.9. Share qualitative and photographic feedback of sales floor visuals with District Manager.10. Master knowledge of all product categories, leveraging visual merchandising as a way to drive store sales.Skills• Executing tasks with a high degree of problem solving skills while working proactively in a fast-paced retail environment.• Proven ability to effectively delegate, follow up & communicate with all levels within the organization.• Demonstrated ability to assess talent; including coaching, developing & managing team performance.• Demonstrated business acumen with strong strategic & analytical skills.• Strong visual merchandising skills & the ability to drive business through strategic execution of visual standards & inventory analysis.• Exceptional customer service & interpersonal skills.• Strong planning, organization, & time management skills.• Demonstrated ability to motivate large teams to work effectively toward strict deadlines.

Responsibilities1. Manage team in store to achieve key operational metrics.2. Promote the company’s values such as customer service satisfaction through personal example, coaching and staff development.3. Develop staff to achieve professional conflict resolution skills and mediation skills to acclimatize customer complaints and concerns.4. Discover, retain and develop the best talent.6. Act as a liaison between the corporate office and the front line, streamlining and implementing change.7. Conduct sales training meetings.8. Maintain effective employee relations and create a climate of high motivation and commitment to excellence in customer service.9. Provide on-going training, coaching and development to sales staff to ensure their advancement and growth.11. Assess store operational metrics and implement appropriate action plans.12. Train and assist in the execution of in-store marketing plans.13. Assess and report on market trends to provide input to help shape business strategy.Skills & Experience• Well-developed interpersonal and leadership skills that inspire, motivate and build high-performance sales teams.• Polished customer service skills with a talent for building customer loyalty.• Strong visual presentation skills with the ability to support and implement corporate directives.• Proven track record of success in delivering results and improving store performance.• Strong recruiting and networking skills.• Excellent oral, written, & presentation skills with the ability to communicate clear expectations.• Highly developed coaching and conflict-resolution skills, with the ability to teach advanced selling techniques.• Sound administrative and management abilities in problem solving, priority setting, planning, organizing, and time management.• High-energy self-starter driven by a sense of urgency & a passion to serve and see others grow & succeed.• A commitment to delivering consistent results in a high pace/high pressure environment.

Gta

Responsibilities1. Maximize sales through assisting customers in the selection and purchase of merchandise, while following all company standards, policies and procedures. 2. Support a customer-centric culture, where focus is on delivering high customer satisfaction.3. Provide customers with general product knowledge. 4. Maintain the store merchandising standards and replenish store merchandise. Skills and Experience• Excellent customer service with a focus on customer satisfaction.• Accomplished interpersonal skills facilitating effective communication with store team.• Proven ability to prosper in a team environment.• Capable to self-motivate to reach targets.

School Of Administrative Studies

OverviewThe position was for a third year marketing class that included a key experiential education component of creating a complete marketing plan for real local businesses. The class was split into groups and I was assigned to successfully guide them through the experience.Responsibilities1. Instruct and monitor students’ progression with marketing plan.2. Ensure professional communication ensues between business owners (3-5 per class) and student groups (6-10 groups of 4-8 students per class).3. Provide guidance, support and motivation for student groups.4. Manage and organize project deadlines.5. Facilitate conflict resolution and encourage positive group dynamics.6. Observe individual students as well as overall group performance, and record relevant data to assess progress.7. Grade midterms and exams. Compute and record results using Microsoft Excel.8. Utilize Microsoft Office to plan, prepare, and develop various teaching aids to further learning and development. Skills and Experience• Strong written and oral communication skills.• Strong interpersonal skills focusing on leadership and conflict resolution.• Personal time management and organization skills as well as managing and organizing entire student groups.

School Of Administrative Studies

OverviewThe research project primarily revolved around compiling data to determine the viability of a Marketing Masters program at York University's School of Administrative Studies (SAS). Responsibilities1. Construct qualitative interview questionnaires to facilitate the collection of relevant data.2. Proactively collect and document relevant information from qualitative interview questionnaires. 3. Compile relevant data into Microsoft Excel for further investigation.4. Analyze complex data utilizing critical thinking and problem solving skills to determine viability of proposed Marketing Masters program.5. Utilize superior writing skills to transform complex data into practical information.6. Create presentation using Microsoft PowerPoint to deliver findings.7. Present findings to faculty members and answer inquiries regarding research.Skills and Experience• Independently driven to achieve desired results.• Ability to gather required information to facilitate decision-making.• Professional presentation and communication skills.• Strong time management skills with the proven ability to work under pressure.

In charge of a range of office responsibilities such as: • basic reception and clerical tasks• data entry and analyses• assist with internal sales and marketing duties• develop and produce spreadsheets, price lists, specific sell sheets and other documents using MS Excel and MS Word

Bachelor Of Administrative Studies, Business/Commerce, General

Certificate In Marketing, Marketing

High School