Alicia O'Reilly Email & Phone Number

Boston, Ma, Us

Greater Boston

Responsible for overseeing the end-to-end client experience for a set of global key accounts. Collaborate with Sales, Operations, and Product to develop and execute strategies to retain and grow client bookings. Define and track client key performance indicators (KPIs) throughout each campaign. Build and maintain strong relationships with key global customers.

Greater Boston

Served as the main point of contact for a portfolio of strategic clients.Analyzed all client programs prior to launch for clear goals and objectives.Executed launch of all DemandScience campaigns, and monitored progression daily to ensure completion by expected target dates.Maintained proactive touches with clients, throughout all stages of the program.Collaborated with Sales to identify, develop, and execute new account strategies.

Greater Boston

Managed all client integrations; integrating Sales Qualified Leads with client CRMs via HTTP Post or REST API.Managed and coached our operations team, whose focus was onboarding clients into the business.com platform, as well as maintenance of those accounts.Consulted on new product initiates and QA'd launches.Created and improved processes to maximize revenue and efficiencies.Owned the verification of our Sales Qualified Leads, which entailed analysis of the incoming traffic, as well as managing contractors who validate and process those leads.

Greater Boston

Managed and coached, both our in-house customer care team and our remote verification team.Responsible for all hiring and on-boarding in the customer service department.Provided all training, managed schedules, and conducted reviews.

Greater Boston

Extensive reporting: analyzed data and created targeted sales specs for our sales team to drive optimal revenue. Reviewed and executed all sales contracts.

Greater Boston

Managed relationships between our national and regional clients, ensuring fulfillment of B2B lead generation needs were being met.Screened and verified prospective sales leads.