Alicia N Spruill Email & Phone Number

Fairfax, VA, US

• As the Account Executive, I develop and execute comprehensive business plans that enhance lead generation and optimize sales strategies. Identify and secure new business opportunities across diverse markets, leading to.
• Represent Shamrock Solutions at premier industry events, fostering strategic partnerships and significantly boosting brand visibility and recognition.
• Master the Shamrock Solutions product suite, delivering impactful presentations that highlight digital transformation benefits and increase client engagement.
• Maintain an unwavering focus on pipeline development and business closures, consistently meeting and exceeding sales targets while ensuring forecast accuracy.
• Build and nurture relationships with C-suite executives and key decision-makers, successfully acquiring high-value accounts through persuasive and tailored business cases.
• Innovatively address client business challenges, employing a customer-centric approach that improves customer satisfaction and retention rates.

• In this role, I organized and hosted monthly LGBTQ Advisory Committee Meetings, providing a platform for community discussion and support. I also coordinated educational sessions for seniors on vital topics such as.
• Planned diverse events including LGBTQ Valentine's Day, Black Pride Picnic, museum trips, bowling outings, beach trips, BBQ card parties, and a Broadway show trip, enriching the cultural and recreational experiences of.
• Developed and launched a hybrid program for the Ward 4 Mini Commission, facilitating political engagement by hosting events with key figures like the DC Mayor and Ward 4 Council Person, and streaming events live on.
• Created and implemented a Robo Call System, improving communication and event awareness within the community
• Initiated and conducted the "Adopted a Grandbaby" IT class, offering free, in-person and virtual technology training for seniors, thereby enhancing their digital literacy.
• Designed and produced engaging flyers for various events, increasing visibility and participation through effective promotional materials.

• In this role, I develop detailed website strategies through extensive client consultations, identifying specific needs and goals. I create tailored solutions that enhanced website functionality and support clients in.
• Delivered comprehensive upskilling and education sessions by providing hands-on training and detailed tutorials on maintaining website backend and editing, resulting in clients being empowered to manage their sites.
• Conducted in-depth market research by analyzing industry trends and competitor strategies to determine optimal valuation and approaches for client campaigns, resulting in the development of highly effective and.

• As the Show Manager, I aided in the transition process after the company was acquired by a new owner by coordinating with key stakeholders, facilitating knowledge transfer, and ensuring operational continuity.
• Designed and implemented a comprehensive recruiting and onboarding program, successfully adding over 300 independent contractors to the roster within 12 months and improving overall team efficiency and satisfaction.
• Managed a virtual conference for over 200 participants by offering technical support and assisting attendees with inquiries and resolving issues in real-time, ensuring seamless execution and contributing to a positive.
• Developed and implemented a comprehensive training program by identifying skill gaps and creating targeted training materials, significantly enhancing team capabilities and productivity.
• Generated over $500K in sales within a 3-day period by implementing strategic sales initiatives and leveraging effective marketing techniques
• Managed 30-50 team members per event by coordinating tasks, providing clear instructions, and fostering a collaborative environment, ensuring smooth operations and successful event execution.

Washington DC-Baltimore Area

• In this extensive role, I led the development and launch of interactive virtual programs for seniors, including a book club and music appreciation class, by conducting thorough needs assessments and collaborating with.
• Orchestrated virtual events and programming by utilizing innovative digital tools and engaging content strategies,
• Managed social media platforms, electronic newsletters, and an automated outbound call system.
• Engineered, designed, and maintained websites by integrating client feedback and analyzing user behavior, enhancing the user experience and increased traffic by 100%.
• Created and distributed a weekly newsletter to over 300 subscribers, leveraging engaging content and optimal distribution strategies, achieving an open rate of 60%.
• Leveraged CRM software to systematically document nonprofit member data by implementing standardized data entry proto-cols, ensuring precise and accessible records

Baltimore City

• Conducted weekly therapy sessions with 8 clients aged 4-14, fostering emotional and behavioral development.
• Co-led a girl's group, enhancing self-esteem, anti-bullying behaviors, and emotional honesty among participants.
• Earned certification in Botvin LifeSkills, and co-facilitated educational presentations in two elementary classes.
• Supported teachers and administrators by providing clinical insights and assistance in managing student behavior.
• Maintained detailed records of client interactions, ensuring comprehensive documentation and follow-up.
• Assisted in delivering educational presentations for teachers, promoting mental health awareness and strategies.

Orlando, Florida Area

• during my tenure, I provided emotional support and counseling to survivors and families affected by the Pulse tragedy, contributing to their healing and recovery.𝗦𝗼𝗺𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗸𝗲𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱;
• Aided case managers with file organization and researched services for clients, improving the efficiency and quality of support provided.
• Planned and organized events hosted at OUAC, fostering community engagement and solidarity.
• Hosted workshops and presented information about the history and mission of OUAC to visitors, enhancing public awareness and support.
• Offered business advice to clients and affiliates, helping them navigate post-tragedy challenges and rebuild their livelihoods.

Orlando, Florida Area

• Developed manipulatives and collaborated with teachers to create engaging lesson plans, enhancing student understanding and retention of math concepts.
• Designed small group activities targeting specific learning goals, providing personalized support and fostering academic growth.
• Took over a 7th grade math class as the primary instructor, demonstrating adaptability and leadership in the classroom.
• Created standards-based lesson plans and developed assessments, ensuring alignment with curriculum requirements and measuring student progress.
• Employed various classroom management techniques to maintain a positive and productive learning environment.
• Supported students from diverse backgrounds, including ESOL and homeless students, by fostering an inclusive and supportive classroom atmosphere.

Orlando

• In this role I led and organized a team to collect and review data on over 200 students, ensuring accurate and comprehensive student tracking information.𝗦𝗼𝗺𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗸𝗲𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱;
• Developed and implemented a program to assist over 80 students at risk of failing their current grade level, significantly improving their academic performance.
• Coordinated team members to facilitate data-driven tutoring sessions, effectively preparing students for Florida Standardized testing.
• Collaborated with AmeriCorps to manage an afterschool program for middle school students, enhancing their academic and social development.
• Engaged with elementary and high school programs on a weekly basis, providing support and mentorship to students of various age groups.
• Collected, recorded, and evaluated student grades, ensuring accurate assessment and tracking of academic progress.

Orlando Area, Florida

• Sold Dedicated Fiber-based services to Enterprise clients, including point-to-point Ethernet connections, Dedicated Internet Access, Voice Services, Managed Services, Wi-Fi, and Video, achieving sales targets and.
• Coordinated the activities of a sales engineer and other support organizations to deliver customized proposals, ensuring comprehensive and tailored solutions for clients.
• Exceeded customer expectations by building unique relationships and providing exceptional service in a fast-paced team environment.
• Fostered a positive, supportive, and open culture, contributing to an empowering and accountable workplace.
• Leveraged commitment to diversity to employ the best talent, enhancing team performance and customer satisfaction.

Orlando, Florida Area

• Identified and contacted potential volunteers for conventions in Orlando, Tampa, Tennessee, and Indiana, building a robust volunteer base for each location.
• Maintained detailed records of volunteer contact information and availability, ensuring efficient communication and scheduling.
• Assigned tasks and responsibilities to each volunteer, optimizing resource allocation and event operations.
• Supervised all volunteers, ensuring timely and efficient completion of assigned tasks.
• Ensured volunteers maintained professionalism and respect when interacting with patrons and media guests, enhancing the overall event experience.

Master Of Social Work - Msw, Clinical/Medical Social Work

Activities and Societies: SGA Senator Clinical Concentration Liaison

Bachelor'S Degree, Social Work, 3.8

Bachelor Of Science, Marketing - Sales Track

Activities and Societies: Iota Sweetheart, Sales Club, ASL Knights, URSA, LAC, Rugby, Flag Football.