• Currently leading as the Project Coordinator for Client Relations in the integration of our new Laboratory Information System (LIS).• Facilitating seamless internal and external training initiatives, including the creation and distribution of training materials for the successful implementation of the new LIS integration.• Coordinating the Organizational Change Management (OCM) efforts for the LIS integration, ensuring a smooth transition for all stakeholders.• Managing communication strategies for both internal and external clients during the LIS integration, fostering transparency and stakeholder engagement.• Conducting comprehensive cost analysis for upcoming programs to align with the company's strategic goals.• Developing innovative solutions to optimize resources and enhance the efficiency of ongoing and future projects.• Collaborating cross-functionally to align cost considerations with the overall strategic direction of the organization.• Successful application of Six Sigma Black Belt skills to identify opportunities for process improvement, reduce waste, and enhance overall workflow efficiency.• Successful execution of Lean and Six Sigma projects leading to measurable improvements in efficiency and quality.• Contribution to the development of a sustainable culture of continuous improvement within the organization.• Program Manager for the Medical Device Program overseeing multiple workstreams dedicated to analytical and clinical studies, operational and process implementation, and CRO management.• Successfully established, implemented, and managed program workstreams for a streamlined and comprehensive project approach for the Medical Device Program.• Maintained robust communications in the Medical Device Program to ensure visibility and proactive risk mitigation. This included weekly Executive dashboard report outs for program status, updates, and immediate risks.

• Identify payor trends when reviewing and resolving denied or underpaid claims.• Research payor policy for accurate billing and coding practices to ensure accurate submission and prompt payment of claims.• Monitor changes in revenue streams by line of business, state, and payor and inform appropriate departments of required changes based on published criteria.• Audit claim submissions and reimbursement trends by payor, line of business, and state to identify any missed opportunities for revenue collection.• Continued education for every state's guidelines for Medicaid, Managed Care, and Medicare benefit, policies, reimbursement, and coding.• Created and implemented training materials, handbooks, and SOPs for the claims resolution team.• In charge of onboarding new hires, temp employees, and crossovers to the claims resolution team.• Project Manager on various yellow belt and green belt projects for the Continuous Improvement team including collaboration with outside parties such as Optum Genomics.

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• Assembled and instituted a reference book for convenient access to payer information including billing best practices• Designed and implemented a Guarantor Satisfaction Survey to measure customer satisfaction• Constructed tools and forms for patients and their families with accessibility through our website (including admission paperwork to improve the process of admissions by having parents fill out paperwork prior to assessment)• Prepared a proposal for the CFO to indicate the benefits of a budget for an online payment system for patients and families.• Took initiative to discover tools and resources for the admissions and UR department for easier access and flow of information• Enrolled and trained the Utilization Review and Admissions departments with in-network insurance’s websites and how to request pre-authorization, check the status of authorizations, and how to navigate various tools on each website• Constructed a system to reduce denials based on the researched trends • Resulted in an average of 52% overturned denials in 2014, an increase from 7% in 2012• Implemented a solution to reduce excess paper by creating a departmental shared folder for easier access to patient information and benefits• Improved revenue streaming by enrolling the facility in all available payer EFT programs.

• Development and implementation of a Blood Management Program.• Assisted in the development of an auditing system for charting compliance system as it relates to CMS and JCAHO core measurement standards.• Partnered in the creation of educational tools and resource on core measures for nurses and physicians.• Gathered and analyzed Core Measures data that was presented to facility directors with action plans for improvement.• Assessed readmission trends and areas of improvement.• Analyzed stroke patient's admission to discharge process for quality and JCAHO measures for Stroke Certification.• Executed contract negotiations and updates for existing contracts.

•Assist instructors in the Executive Healthcare Management Program on designing their course platform on the Canvas System; an online learning system for higher education, in the • Develop course modules based on the instructor’s mission and vision of their course’s objectives; creating discussion boards, assignments, quizzes, videos, and grading system.• Coordinate with select guest speakers to develop a recorded video presentation to be embedded in the Canvas course module and create a live chat to construct an interactive experience.• Research supplemental information and import to the corresponding module to enhance the on-line Canvas course experience.• Integrate applications and various online tools to increase access and maneuverability for both the instructor and student.• Developed all course assignments in collaborating with course instructors and created a structured environment for online learning by giving students a workable timeline.• Maintain constant communication with instructors for continuous updates to course modules and assignments as needed.