Alicia Prather Email & Phone Number

Euless, Tx, Us

United States

Data Analyst IIIPower BI developer

Dallas/Fort Worth Area

Love to "Excel" !

Hurst, Texas

Organize data for owner and create benchmark progress with students and Parents.

76148

Dallas/Fort Worth Area

Bedford Texas

Maintain records and reporting for all employees on campaignWeekly calibration sessions with clientWeekly calibration sessions with agents each weekSend evaluations to management teamDevelop training material to improve service level of employees

North Richland Hills, Tx

Supported, through delivery/facilitation of Instructor Lead Training-new hire training using the provided curriculum, including orientation in conjunction with Human Resources. Facilitated Enrichment classes to existing operations personnel for new products, services, customer care skills and carrier updates. Assisted with curriculum maintenance based on performance metrics and department performance needs. Assisted Training Supervisor with departmental needs analysis to measure… Show more Supported, through delivery/facilitation of Instructor Lead Training-new hire training using the provided curriculum, including orientation in conjunction with Human Resources. Facilitated Enrichment classes to existing operations personnel for new products, services, customer care skills and carrier updates. Assisted with curriculum maintenance based on performance metrics and department performance needs. Assisted Training Supervisor with departmental needs analysis to measure the effectiveness of instructional design. Effectively coached performance feedback to new hire and current employees, driving positive results.Successfully collaborated with Instructional Design Specialist.. . Created and maintained strategic partnerships with floor operations and Quality Monitoring Specialist. Effectively communicated with various operations departments including Sales, Service, Conversions, Human Resources and Credit/Activations Actively participated in Train The Trainer sessions as well as facilitated sessions where applicable. Participated in company wide projects/assignments, which could include working on curriculum updates/revisions with Training/Development Specialist. Show less

Maintained payroll for up to sixty associates.Proactively coached and trained employees, thus creating balanced performers who exceeded floor goals.Effectively managed schedule adherence for up to sixty associates.Accurately provided daily summary of activities to Sales Manager.Effectively monitored abandon rate and call service level for the sales department Communicated well with employees and supervisorsAssisted in handling escalation calls from customers and to… Show more Maintained payroll for up to sixty associates.Proactively coached and trained employees, thus creating balanced performers who exceeded floor goals.Effectively managed schedule adherence for up to sixty associates.Accurately provided daily summary of activities to Sales Manager.Effectively monitored abandon rate and call service level for the sales department Communicated well with employees and supervisorsAssisted in handling escalation calls from customers and to resolve complicated issues promptly Show less

Consistently maintained strong product knowledge about all products and services offered by LetsTalk. Provided timely, accurate, high quality support to LetsTalk.com customers in a Web-enabled call center.Continuously exceeded customer expectations, as well as department objectives, for the purpose of enhancing customer relations and increasing company revenue. This was reflected in my consistent receipts of perfect quality monitoring scores.Communicated any suggested improvements… Show more Consistently maintained strong product knowledge about all products and services offered by LetsTalk. Provided timely, accurate, high quality support to LetsTalk.com customers in a Web-enabled call center.Continuously exceeded customer expectations, as well as department objectives, for the purpose of enhancing customer relations and increasing company revenue. This was reflected in my consistent receipts of perfect quality monitoring scores.Communicated any suggested improvements that would simplify or improve current processes. Cross-sold value added products when appropriate. Proactively provided support/assistance for Online Customer Service and Outbound Customer Service in times of high call volume. Show less

Greeted and referred clients and visitorsMaintained and processed incoming and outgoing faxes.Performed mailroom dutiesPerformed general clerical work for office.

General Lines Insurance, Insurance

Activities and Societies: licensed agent

Web Design, Arts Graphics

Real Estate License

Management Leadership And Training And Coaching, - Sam Palazzolo

Microsoft Office 2010, Certification

Microsoft Office, Power Point And Excel

Education record