Alicia Nelson Email & Phone Number

Toronto, Canada Area

As a Health Claims for Auto Insurance (HCAI) Communication Specialist, I currently act as a formal liaison between the HCAI Change Management & Communications team and the website developer; construct communication plans to address change management requirements related to HCAI system and business environment changes for the Insurer and Health Care Community. I work closely with the Health Care Provider Support, ensuring accurate and relevant resources are easily accessible to support HCAI's entire Facility community. In my role, I am actively involved in the tactical development, design, and editing of various communication materials, including, but not limited to, web content, presentations, video scripts, and video editing.

Liberty Village, Toronto

Demonstrated ability to work cohesively with a wide range of constituents: staff, media, business and industry representatives, bloggers, and fashion influencers. Exceeded expectations at events, launches, and campaigns while efficiently completing product inventory management, influencer mailers, and set-up on-site. Demonstrated a self-starter attitude by updating media lists, media clippings, and press monitoring. Surpassed media impression goals through interacting with influencers and media on-site at events.

Aurora, On

Boosted my Net Promoter Score (NPS), making the top three highest scores on my team by reducing calling time and assisting clients with their claims process. Collected relevant information to analyze the claim file. Collaborated with various stakeholders to ensure that claims are processed smoothly.

Richmond Hill, Ontario

Performed daily administrative tasks that required multitasking while in a fast-paced environment.

Aurora, Ontario

Assisted clients with claim processing and third-party reporting in the Auto Claims department. Investigated claim information. Virus scanning to detect viruses on the company's external drives. Provided customer service by answering and transferring clients to their assigned adjusters.

Bachelor Of Arts (B.A.) Honours, Business Communications

Activities and Societies: BrockTV Marketing Team, Brock (CFBU) Radio Station, Communication, Popular Culture and Film Society, Brock.

Ontario Certificate, Public Relations, Advertising, And Applied Communication

Activities and Societies: CPRS student member IABC student member