Alicia Stephens Email & Phone Number

Greater Detroit Area

Provide leadership for Comerica’s enterprise strategy to successfully address escalated inquiries and high-risk complaints received from customers and regulatory agencies, such as the Consumer Financial Protection Bureau, Federal Reserve Bank of Dallas, Better Business Bureau and Office of the Comptroller of the Currency. Drive the strategic framework for complaint escalation, investigation, root cause analysis and tracking within corporate, investor and regulatory guidelines. Ensure the… Show more Provide leadership for Comerica’s enterprise strategy to successfully address escalated inquiries and high-risk complaints received from customers and regulatory agencies, such as the Consumer Financial Protection Bureau, Federal Reserve Bank of Dallas, Better Business Bureau and Office of the Comptroller of the Currency. Drive the strategic framework for complaint escalation, investigation, root cause analysis and tracking within corporate, investor and regulatory guidelines. Ensure the effective coordination of internal business units, compliance and legal during complaint resolution to influence positive outcomes for our customers, the bank and applicable stakeholders. Show less

Auburn Hills, Mi

Manage non-promotional customer communications for enterprise Business clients, including content development and project management. Influence positive outcomes for non-promotional customer communications by successfully applying communication theory, reflecting the Comerica Promise in management approach and distributing effective messages that achieve client objectives. Co-Chair the enterprise's Cybersecurity Communications Committee, which provides awareness and education regarding… Show more Manage non-promotional customer communications for enterprise Business clients, including content development and project management. Influence positive outcomes for non-promotional customer communications by successfully applying communication theory, reflecting the Comerica Promise in management approach and distributing effective messages that achieve client objectives. Co-Chair the enterprise's Cybersecurity Communications Committee, which provides awareness and education regarding cybersecurity best practices and manages crisis communications when significant cyber events occur. Show less

Auburn Hills, Mi

Provided strategic leadership and vision for enterprise internal communications in support of the National Communications Director. Responsible for managing key messaging regarding corporate contributions, diversity, volunteerism, sustainability, social media, technology and operations.

Auburn Hills, Mi

Provide strategic leadership and vision for the Chief Information Officer's Communications & Learning department on a national basis. Responsible for managing key communications and providing direction for learning initiatives in support of lending, trade and payment operations, project management, technology, procurement, corporate real estate, and risk. Support the strategic planning efforts of Comerica operations.

Greater Detroit Area

Provide leadership and direction for the Chief Information Officer's Communications department on a national basis. Responsible for managing key communications for lending, trade and payment operations, project management, technical infrastructure, procurement, corporate real estate, information security and risk. Support the strategic planning efforts of Comerica operations.

Greater Detroit Area

Provide leadership and direction for Lending and Trade Services' (LTS) Training and Communications department, Support (an email help line department), various system access audits and the intranet site for the division. Responsible for supporting internal and external clients from a process, procedural, troubleshooting, training and communications perspective.

Greater Detroit Area

Provide leadership and direction for the production of instructionally sound performance solutions for operations associates and their internal clients nationwide. Oversee all needs assessments, design, development and delivery of training, including online, instructor led and blended structures. Engage Subject Matter Experts (SMEs) and stakeholders as appropriate to ensure high quality standards are achieved and maintained over time. Responsible for formative and summative evaluation… Show more Provide leadership and direction for the production of instructionally sound performance solutions for operations associates and their internal clients nationwide. Oversee all needs assessments, design, development and delivery of training, including online, instructor led and blended structures. Engage Subject Matter Experts (SMEs) and stakeholders as appropriate to ensure high quality standards are achieved and maintained over time. Responsible for formative and summative evaluation activities. Manage communications for the department. Show less

Greater Detroit Area

Designed, developed and implemented performance solutions for internal clients. Conducted needs analyses. Recommend instructional strategies that aligned with the learning and performance objectives targeted. Wrote and edited communications for corporate wide distribution.

Greater Detroit Area

Managed the banking center’s profitability and operations through budgeting and close monitoring of its profit and loss position. Interviewed, hired and trained new staff. Delivered ongoing professional development to existing staff. Coached team members to solicit new accounts. Acquired new business customers through cold calling and expanded existing financial relationships. Addressed and brought resolution to complex customer issues.

Greater Detroit Area

Received credit training through and completed Bank One’s renowned Credit Education Program. Assisted in the underwriting process for middle market companies using financial, market, and statistical analysis. Made recommendations on loan pricing and structure to ensure profitability and competitiveness of proposals.

Greater Detroit Area

Managed the financial relationships of high net worth clients. Recommended and sold traditional banking, insurance and investment products. Created in-house incentive programs to increase sales production from fellow team members.

Master Of Education (M.Ed.), Instructional Technology - Performance Improvement And Training, High Honors

Activities and Societies: Received the Outstanding Master's Student Award for the Instructional Technology program.

Bachelor'S Degree, Economics And Japanese, High Honors

Activities and Societies: Delta Sigma Theta Sorority, Inc., Minority Peer Advisor

Education record