Alicia M Smith Email & Phone Number

United States

Franklin, Massachusetts

Holliston, Ma

TECHNICAL SALES REPRESENTATIVE Assists the Engineering team in day to day operations, by working directly with customers regarding technical requirements. Generates revenue by soliciting and obtaining orders; understanding and interpreting technical requirements; providing technical information; developing accounts.• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts; building rapport, providing technical information and explanations, calculating pricing, preparing quotations.• Provide superior post sale customer attention, and support.• Fostered and strengthened relationships with Key Accounts• Open and maintain customer records by recording and updating account information in our customer database (ACT!).• Developed new business by making cold, warm, and lost sheep calls. • ISO 9001:2008 Sales Coordinator • Maintains and improves quality results by following standards, recommending improved policies and procedures.• Resolve customer complaints via phone, email, fax, or mail. Following through on all action items as required.• Manage all customer returns by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction, or adjustment, following up to ensure resolution.• Develop marketing/advertisement by learning and advancing ACT! Software, working with engineering magazines, customer email blasts, marketing kits• Updates job knowledge by studying new product descriptions, participating in educational opportunities with internal and external training and seminars.• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Contributes to a team effort by accomplishing daily tasks efficiently and correctly.• Assist Management with special projects as requested.

Holliston, Ma

CUSTOMER SERVICE REPRESENTATIVE Assisted the Sales & Engineering team in day to day operations, by servicing customers providing product and service information, resolving product and service problems and daily administrative tasks.• Coordinator for China Office: handle all communication between locations, pricing required supplies and parts, manufacturer quotes, issue all sales orders, product returns and replacements, and all customer service inquires • Open and maintain customer records by recording and updating account information in our customer database (ACT!).• Resolve customer complaints via phone, email, fax, or mail. Following through on all action items as required.• Manage all customer returns by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.• Calculate up to date selling price and issue quotes to customers.• Issue and maintain all new and open sales orders.• Answer phones, reroute calls to appropriate employee, take messages as needed. • Make outgoing sales calls in efforts to reach out to new and old customers to obtain new business.• Process and mail marketing materials to prospects and customers.• Manage and maintain all status reports and quotes from our outside representative organizations. • Weekly follow-up on all open quotes, and orders on hold for payment.• Enter and file all wire certifications for raw material.• Contributes to a team effort by accomplishing daily tasks efficiently and correctly.• Assist Management with special projects as requested.