Alicia M Smith Email & Phone Number

United States

Franklin, Massachusetts

Holliston, MA

• TECHNICAL SALES REPRESENTATIVE Assists the Engineering team in day to day operations, by working directly with customers regarding technical requirements. Generates revenue by soliciting and obtaining orders.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts; building rapport, providing technical information and explanations, calculating pricing, preparing quotations.
• Provide superior post sale customer attention, and support.
• Fostered and strengthened relationships with Key Accounts
• Open and maintain customer records by recording and updating account information in our customer database (ACT!).
• Developed new business by making cold, warm, and lost sheep calls.

Holliston, MA

• CUSTOMER SERVICE REPRESENTATIVE Assisted the Sales & Engineering team in day to day operations, by servicing customers providing product and service information, resolving product and service problems and daily.
• Coordinator for China Office: handle all communication between locations, pricing required supplies and parts, manufacturer quotes, issue all sales orders, product returns and replacements, and all customer service.
• Open and maintain customer records by recording and updating account information in our customer database (ACT!).
• Resolve customer complaints via phone, email, fax, or mail. Following through on all action items as required.
• Manage all customer returns by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following.
• Calculate up to date selling price and issue quotes to customers.