Alicja Bejger Email & Phone Number

Stockholm, Sweden

- Management of Corporate Actions Events: Specialized in administering a wide range of Corporate Actions such as rights issues, IPOs, tender offers, stock splits, mergers, and dividends. My responsibilities cover the entire process, from market monitoring to execution and reporting.- Reconciliation and Reporting: Thorough handling and daily reconciliation of cash flows and securities accounts, reporting to tax authorities.- Client and stakeholder relations: Skilled in handling complex client and stakeholder queries through regular contact with Issuing Agents, CSDs and other financial institutions. I prioritize clear communication and efficient problem-solving.- Process optimization and internal development: Active participant in projects focused on improving and digitizing Corporate Actions processes. I contribute to creating and updating educational materials, procedures, and templates to improve internal workflows and train new employees- Training and development: Completed the Issuance Training (Emissionsutbildning) organized by Euroclear, enhancing my competence in rights issues and related processes.

Stockholm, Sweden

- Credit assessment and administration: Oversee the credit assessment and administration of securities lending applications for clients in Scandinavia.- Loan limit monitoring: Monitor applied loan limits and interest rates, calculating and renegotiating individual interest rates.• Debt management: Manage debt-related inquiries in collaboration with collection agencies across Scandinavia, ensuring timely and effective resolutions.• Credit Card applications: Process applications for credit cards, monitor credit limits, and prepare quarterly reports for MasterCard.• Internal Training and Development: Update and develop templates, routines, and educational materials to enhance internal training.

Stockholm, Sweden

- Customer support: Provide comprehensive assistance to customers regarding securities trading on Scandinavian and North American stock markets, pensions, corporate actions, securities lending, tax declarations, payments, KYC compliance, and related financial services.- Financial product marketing: Proactively market financial products and services to both potential and existing customers.- Tax declaration assistance: Lead a task force dedicated to supporting customers with tax-related queries, offering guidance and ensuring a smooth experience with tax declaration program.- Compliance and AML support: Managing customer contacts related to anti-money laundering (AML) cases on the behalf of Surveillance & Compliance Department .- Process improvement: Develop and continuously update routines, workflows, and templates to enhance overall efficiency.- Technical assistance: Provide technical support for trading platforms and applications.

Stockholm, Sweden

- Role in Polish Customer Service and Back Office: Employed to support the Polish Customer Service and Back Office operations in the newly established Nordnet branch in Poland.• Internal training participation: Actively participated in various internal courses and activities aimed at enhancing operational efficiency.- Securities and Back Office education: Engaged in specialized training program organized by the Warsaw Stock Exchange, deepening my knowledge of securities and back-office operations.

Morocco

- Assisting the personnel, teachers and students in administrative tasks- Participation in the project aiming to set up the language and career center for students- Creating and updating routines for internal communication- Contacting Swedish universities in search for student exchange and partnership possibilities- Teaching “Oral Communication/Theatre” course, evaluation of students’ performance

Stockholm, Sweden

- Supporting customers in queries related with broadband, TV and telephone subscriptions- Analysis of customers’ needs and offering digital solutions relevant for customers’ unique profile- Administration of new and existing accounts, customers’ invoices, subscriptions, complaints, etc.- First contact technical support for broadband and digital TV

Stockholm, Sweden

- Stockpile management, monitoring and planning future purchases- Quality control of purchased goods- Handling invoices and procurement documentations

Stockholm, Sweden

- Internship beteen April- June 2002, afterwards employment between September-November 2003- Matching Swedish companies with potential business partners in Poland with help of internal and external databases- Participation in fairs and events for foreign companies interested in investing in Poland- Help with handling daily administrative tasks, e-mail and incoming calls

Wloclawek, Kuyavian-Pomeranian District, Poland

- Assisting Credit Dpt. in various tasks, e.g. writing loan repayment plans- Cashier, handling customers’ deposits and withdrawals, helping with opening and closing bank accounts- Helping in simpler back-office tasks in various departments

"Human Computer Interaction" Course

Swedish For Students With Foreign Higher Education

Activities and Societies: AIESEC

Spanish Language, History And Culture

Master'S Degree, The International Business Studies

Activities and Societies: Spexet Theater Group- Thesis title: "High-skilled immigration- how to facilitate workplace integration? Kalmar.

Master'S Degree, Business Administration, Marketing And Management

- Specialization: Finance Management & Accounting - Socrates/ Erasmus Scholarship in Stockholm, Sweden, during last year of studies.