Alicja Gilbert Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Citywide Banks has been helping Colorado companies grow since 1963 in the most intelligent and efficient ways that achieve your company's goals. We help your business move forward through fund growth, strengthening fraud protection, simplifying cash management, maximizing your deposits, empowering your employees, and more. Contact me today to get started.

Denver, Colorado, United States

• Anticipated and executed all commercial team needs while guiding, influencing, and advising the Relationship Managers for full productivity.
• Exercised a high level of critical thinking skills, problem-solving and complete oversight to drive alignment and communication among all internal team members.
• Managed the loan process and coordinated the ongoing activities of the Portfolio Manager and Commercial Banker in relation to successful origination.
• Drove the commercial loan process by interacting with loan customers using multiple communication strategies.

Denver, Colorado, United States

• Utilized a consultative approach to identify solutions that aligned with customer requirements, increased profits, and enhanced customer retention.
• Proactively monitored the status of key customer relationships to promote business growth and service quality.
• Worked closely with the banking team and other lines of business to achieve business objectives.
• Complied with Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and banking policies.
• Served in a variety of roles, including as backup to the On-Site Manager and as head of Teller Operations.

Denver, Colorado, United States

• Named to the top 3 Client Relationship Managers in 2018 and 2019 at UMB Bank
• Consistently met sales goals
• Conducted proactive sales efforts that included Small Business calls, outbound sales calls by phone and in person, and attendance and hosting sales events
• Extracted client needs, provided financial counsel and established financial plans as a trusted advisor
• Collaborated with Small Business, Commercial, Treasury, Private Wealth, Investment and Mortgage Divisions
• Supported clients on an on-going basis with product assistance, problem escalation and need assessment

• Opened/closed accounts, processed account maintenance transactions
• Supervised Transaction Specialists
• Teller mentor, trained new Transaction Specialists
• Oversaw daily operations
• Balanced, managed cash vault
• Provided excellent customer experiences