Ali Cole Email & Phone Number

New York, Ny, Us

Long Island City, New York, Us

Responsibilities- Provide 24/7 support for JetBlue Airways hyperconverged environment consisting of 35 Nutanix clusters, across two datacenters, hosting more than 2,000 Windows server, workstation & Linux VMs. - Hands-on experience deploying Nutanix clusters with AHV, configuring and supporting Prism Central, Nutanix Files, Calm and Karbon and utilizing Nutanix Move. - Perform rolling upgrades of clusters and escalate the deployment of critical patches. Respond to alerts for Nutanix and Windows VMs in production, development and disaster recovery environments. - Work closely with Citrix administrators to troubleshooting issues, coordinate upgrades and plan for growth of the VDI and Citrix Session Hosts. - Maintain critical patch levels across Windows systems using SCCM and perform monthly updates of Windows Server templates. - Provide architecture and infrastructure expertise for large scale projects requiring collaboration with multiple departments. - Maintain strict change control procedures, using ServiceNow, including assessing the impact of changes on the virtual environment and performing change testing and validation. Accomplishments:- Created Nutanix environment for hosting on premises Kubernetes managed by Nutanix Karbon. Design a solution that integrated with legacy systems and utilized existing firewalls & load balancers.- Planned and deployed Nutanix Calm. Built blueprints for Windows 2016 VMs, including PoweShell scripts for performing advanced tasks such as crafting unique hostnames, setting site specific settings & determining the best SCCM maintenance window for the VM. - Designed and implemented a highly available architecture for Ricoh StreamlineNX. Worked closely with Help Desk, Airport management and Ricoh support in migrating from Lexmark Print Release to Ricoh Secure Print. Assisted in scheduling and replacement of 500+ Lexmark printers, in 70+ locations, with Ricoh.

New York, Ny, Us

Responsibilities- Administer over 1000 Windows 2008 – 2012 R2 servers & Windows 7 workstations in a primarily VMware environment across 2 data centers. - Respond to alerts & perform troubleshooting on Windows servers in production, development & disaster recovery environments. - Maintain 100% critical patch levels across all environments including workstations using Shavlik Protect- Configure & support HP c7000 BladeSystems managed by Virtual Connect & HP OneView. - Manage Pure Storage all flash storage arrays providing boot & storage volumes to HP Blades. - Support Active Directory forest containing 3 child domains across 3 countries and 5 sites- Research, plan, test & implement new system solutions for small & large business iniatives- Work with developers & stakeholders to achieve the best results for the business’s needs- Create & update detailed documentation for troubleshooting procedures & project deployments. - Maintain strict change control procedures for internal & external auditing purposes. - Create PowerShell scripts for various Active Directory, Server & vSphere tasks.Accomplishments- Planned & deployed McAfee Drive Encryption for company laptops- Researched & initiated McAfee ENS upgrade from Virus Scan Enterprise- Coordinated with vendor for SAN storage array OS upgrades, remediated all missing best practice settings on attached hosts & resolved all host storage errors.- Worked with DBAs to develop upgrade process for SQL 2014 Reporting Services Server to SQL 2016 & PowerBI Reporting Server- Worked with Networking and IT Risk teams to design a new DMZ network segment to facilitate deployment of Skype Edge servers, McAfee Agent Handlers and Microsoft Web Application Proxy Servers for ADFS- Designed & implemented IBM MQ on Windows Failover Cluster for high availability messaging services- Participated in full data center power down of primary datacenter for facilities maintenance.

New York, Us

Responsibilities- Work with team to administer over 1300 physical & virtual servers in multiple AD domains & 2 datacenters with 24/7 availability for .com enterprise- Perform new server builds, physical & virtual, using VMware, Citrix Xen & HyperV- Design & maintain VMware vSphere systems in multi-site environment- Monitor, maintain & complete MACs for 10 AD domains, in a multi-site, multi-forest environment- Troubleshoot Windows Servers 2003\2008\2012, IIS, MSMQ & SMTP- Support SFTP servers using both key authentication, local & AD accounts- Work with project leaders to determine new hardware requirements for system deployments & internal cloud growth.- Coordinate with software developers, network engineering, & systems integration on all site upgrades & deployments- Work with Security team on audits, including testing & deploying changes through GOPs, PowerShell & batch scripts.- Track SSL cert expirations, plan test & deploy SSL cert upgrades on IISProjects- Multiple Datacenter & Office moves including: New AD, DNS & DHCP site design & setup. Migration of DFS. Physical & virtual server moves- Office 365 migration including: ADFS setup, AD cleanup with IdFix tool, setup Azure AD Connect, Exchange 2010\2013 hybrid configuration, performed mailbox migrations.- Active Directory 2003 upgrade to 2012 R2 for multiple domains.- Performed both Win 2000 to 2003 & 2003 to 2008 migrations & in place upgrades on 100s of servers- Completed SFTP server upgrades & migrations, including planning, testing & scheduling with Business Owners & external Vendors.- Planned & executed migration from on premises Watchguard to Proofpoint On Demand- Planned & deployed Storsimple storage solution for user home directories & department shares- Designed & deployed Lansweeper inventory tracking system- Setup VMware replication for disaster recovery of key virtual servers- Setup Windows clusters to provide high availability for several File Servers & business applications.

New York, Us

Active Directory and Exchange Responsibilities- Performed user account and Exchange administrative tasks in Active Directory, including creation of new accounts, mailboxes, distribution lists and public folders- Blackberry Enterprise Server administrator - responsible for upgrades and maintenance for 65 users - Borderware Spam Guard Administrator - responsible for upgrades and maintenance, assessed issues with email delivery and implemented appropriate solutions Help Desk Responsibilities- Hardware and software support for 300 users in the New York office- Created, tested, and deployed silent installs of various PC applications using Numara Deploy and Mac applications with Apple Remote Desktop- Served as lead technician to evaluate, plan and implement all PC and Mac hardware and operating system upgrades including creation of all PC, Mac, and virtual PC images, using Symantec Ghost and Carbon Copy Cloner- Maintained current patches on multiple servers including Exchange, Blackberry Enterprise Server, voicemail, call accounting and Card Access 3000 building access control software- Kronos Workforce Timekeeper administrator for 2 warehouses and 1 customer service location (10 clocks)- Created and updated end-user “How to” documents and Help Desk SOPs for hardware setup, software installation, and general procedures- Tracked and documented all Help Desk issues in Numara Track-It ticketing softwareTelecom Responsibilities- NEC NEAX 2400 PBX phone switch, Newcastle Call Express voicemail, Microcall call accounting and Avaya IP Agent support including moves, adds and changes- Maintained DSL router for consultant and outside vendor internet connections

- Provided support for 600 local and remote users, including remote sales force using Timbuktu Pro- Performed basic tasks for NT network accounts including unlocking and resetting passwords- Created and updated end-user “How to” documents and Help Desk SOPs for hardware setup, software installation, and general procedures - Supported both Mac and PC desktops, laptops and software; various HP, Canon and Brother network printers and Apple local printers- Created and deployed images for all PC hardware platforms using Norton Ghost

- Supported PC desktops, laptops and software; various HP network and local printers at headquarter building - Installed/Configured network components for Banyan and MS Networks- Installed/Configured peripherals: Various Palm Devices, local printers, & zip drives

- Answered calls from Applied Materials global employees, used SMS for remote access- Administered user accounts for a primarily Windows NT domain- Team Lead for laptop deployment; organized work environment and assigned tasks to team members- Instructed users on configuring home and laptop computers for remote access - Configured and assessed problems with Lotus Notes 4.6- Tracked and escalated automatic alerts from servers, routing problems to proper support team- Migrated user data, installed applications, and configured IBM laptops and desktops for NT network