Filing, data entry, researching employee information. Maintained employees’ information files and update as required. Maintain Worker’s Compensation files and Training files. Distribution of Internal and External Correspondence. Planned and implemented shelter programming and program improvements. Drafted policies and procedures for shelter operations with input from shelter staff and full time volunteers. Ensured that such policies were consistent with our mission of treating guests with respect and dignity, also implemented such policies fairly and consistently. Developed office to formulate effective program measurements, outcomes, and data gathering procedures. Use data to improve programs. Proposed program modifications and new program features to Board of Directors as needed. Planned, developed, and maintained collaborations with social service, medical, and mental health providers that were helpful to our guests and workable for our staff and site. Maintained consistent and respectful service delivery to all shelter clients.Created and implemented staffing plan for shelter to ensure consistent, safe, and reliable staffing of shelter on a 24 hour basis.Ensured accurate understanding and implementation by all shelter staff of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and adverse employment actions