Responsible for all general office operations including: Accounts, HR and Recruitment, Administrative/ Clerical support, dealing with customer calls and ticket logs, supporting the company CEO, Sales Team and Support Centre. During the covid pandemic the directors of PCS Technology made the decision to close and focus on the sister company GFR Tech Ltd - an IT services company providing IT solutions and Managed Services. During the last couple of years during a period of significant growth, in addition to managing all the finance & administration functions, I have also implemented new Accounts software (Sage to Xero), helped transition to a new ticketing and RMM system, set up MS contracts and streamlined the admin, billing and filing processes.

On return to Windsor from Devon I re-joined PCS Technology in a permanent part-time role. Responsible for all general office operations including, but not limited to, administrative, financial and sales support, dealing with customer calls and logs, supporting the Managing Director, Sales Team and Support Team

• Dealing with the day to day running of the Business Centre - including all associated correspondence, operating hiring arrangements for the Centre and invoicing. • Providing a welcoming service for tenants, users and visitors. • Liaising with other council services and contractors/ suppliers, raising POs, monitoring contractor costs and performance at the Centre to maximise value. • Administrative, co-ordination and general support to the Regeneration & Economic Development teams, including desktop research, enquiry tracking and promoting systems thinking improvements.

This was a temporary role covering maternity leave for the Office Manager/ PA to the MD. Responsible for Front of House and general office operations including, but not limited to, administrative and clerical support, dealing with customer calls and logs, supporting the Managing Director, Sales Team and Support Team.

My most recent role at LUK as Senior PMO Analyst was focussed on the financial health and profitability of all Professional Services project work, liaising with Operations & Finance, maximising billing and revenue opportunities, tracking open and completed orders, managing project cash flow and preparing reports for budget forecast.

Leading and developing a team including Project Coordination, Resource Management, PMO Administration and PM Support. Responsible for:Supporting the evolution and implementation of corporate tools and processes within Professional ServicesSupporting and monitoring the management of all our projects, tracking budget, reviewing costs, billing and financial forecastingEnsuring the expectations of the business are met and delivering excellent service to our customers

Taking ownership of all project deals (where no PM appointed); managing the delivery ensuring the right information is gathered, defining the schedule, ensuring most appropriate resource is assigned, monitoring the budget and project status and keeping all stakeholders updated on progress (customer, supplier, account manager, CRE, Finance etc). .

This was a temporary part-time role at Bracknell Forest Council. I joined Spatial Policy as Team Administrator covering maternity leave and was offered a permanent role, but chose to pursue my career in project management.

My latest role at 3M was focused on specific process improvement projects within credit and receivables- This included handling major customer accounts on a project basis; clearing issues, negotiating with customers and senior personnel, identifying and implementing improved methods of handling for the future to improve customer relations and debt management.As a senior member of the team I provided leadership and guidance to all departmental personnel, producing and maintaining the department Operations Manual.10 years in Management Team, representing and decision making in all aspects of departmental operationSupervision - interviewing, training, coaching, counselling, appraising - leading a highly successful team, responsible for risk and debt management of a business sector of approximately £20m per monthI was awarded 2 Bonds of Excellence in recognition of my contribution to Total Quality Management