Ali El Cheikh Ali Email & Phone Number

Ontario, Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

- Implementing inventory management skills such as daily cycle counts, weekly inventory audits, and inventory purchasing using Leon's ERP System- Managing over 300 monthly product order shipments, including coordinating the ordering and staging of parts for products- Efficiently handling shipping and receiving operations using AS400 and Leon's ERP systems, and generating and registering waybills for shipments- Processing and finalizing customer purchases, pick-ups, deliveries, and returns utilizing Leon’s ERP system and RF scanner

Hamilton, Ontario, Canada

- Assisted customers with the purchase of phones, televisions, computers and other tech gadgets- Managed atleast 80% of the daily online store pickup orders using Best buy’s Telxon System- Established a deep understanding of the Best buy’s database using Best Buy’s Telxon system to provide customer service with pricing of product(s) and other specifications instantaneously

Burlington, Ontario, Canada

- Diagnosed and resolved tier 2 technical issues within the ServiceNow HelpDesk for desktop, mobile, network, and server-related problems- Monitored server and workstation alerts, referencing established documentation to resolve issues proactively- Utilized and troubleshooted Windows 10 and OSX/macOS systems, and wrote basic PowerShell scripts to automate routine tasks- Created and maintained knowledge articles for new and existing known errors utilizing standard enterprise tools and processes- Assisted with remote and on-site hardware and software installations, including unattended software releases and new LAN-attached devices

Lincoln, Ontario, Canada

- Designing new website and features using Wordpress, Javascript, HTML/CSS, and SQL- Developing booking system for curbside pick-up using Javascript and HTML/CSS implemented using Bookly API- Managing store site as well as separate e-commerce site that generates $80,000 in monthly sales- Setting up internet and POS devices- Troubleshooting issues with site, customer orders, work phone etc.

Hannon, Ontario, Canada

- Unload and load trucks as well as pick and ship items to be stocked or returned to Walmart warehouse - Manage up to 100% of the daily online store orders using Walmart's Telxon System from receiving trucks in back-end warehouse- Assist customers and promote certain products (ex. Walmart Mastercard, Electronics)

Advanced Diploma, Computer Systems - Software Development

- Completed Programming courses such as Java and JavaScript using IntelliJ and VS Code - Developing websites using JavaScript, HTML5, CSS.

Diploma, Computer Systems - Software Support

- Completed courses such as IT Project Management, IT Business Fundamentals, IT Networking, and IT Training and Tech Writing - Developed.

Certification, Computer Science - Software Engineering Specialist