Departmental Oversight: Directed and supervised the activities of Housekeeping, Front Office, Guest Services, and all related departments, ensuring seamless operations and consistent guest satisfaction.Guest Experience: Proactively addressed guest feedback and concerns, implemented initiatives to elevate guest experience, and maintained our commitment to unparalleled service quality.Operational Efficiency: Collaborated closely with other departmental managers to optimize room readiness,… Show more Departmental Oversight: Directed and supervised the activities of Housekeeping, Front Office, Guest Services, and all related departments, ensuring seamless operations and consistent guest satisfaction.Guest Experience: Proactively addressed guest feedback and concerns, implemented initiatives to elevate guest experience, and maintained our commitment to unparalleled service quality.Operational Efficiency: Collaborated closely with other departmental managers to optimize room readiness, facilitated efficient room turnovers, and maintained the highest standards of cleanliness and upkeep.Staff Management: Led the recruitment, training, and continuous professional development initiatives for all room division staff, fostering a culture of excellence, teamwork, and dedication.Budget Management: Administered the Rooms Division budget, ensuring optimal resource allocation, effective cost control, and profitability.Safety & Compliance: Regularly reviewed and enforced safety protocols, ensuring the well-being of both guests and staff while ensuring compliance with maritime regulations.Continuous Improvement: Identified opportunities for process enhancements, introduced innovative practices to boost efficiency, and constantly sought feedback to drive improvements.Liaison with Other Departments: Worked hand-in-hand with the F&B, Entertainment, and Technical departments to ensure a holistic guest experience onboard. Show less

Recruitment & Onboarding: Successfully managed the end-to-end hiring processes for approximately 300 onboard staff across various departments including Kitchen, F&B, Animation, Sound & Light, Operations, Reception, and other integral hotel departments specific to cruise operations.Interviewing: Conducted interviews and spearheaded decision-making for potential candidates, ensuring each department was sufficiently staffed with competent professionals.Document Verification: Diligently… Show more Recruitment & Onboarding: Successfully managed the end-to-end hiring processes for approximately 300 onboard staff across various departments including Kitchen, F&B, Animation, Sound & Light, Operations, Reception, and other integral hotel departments specific to cruise operations.Interviewing: Conducted interviews and spearheaded decision-making for potential candidates, ensuring each department was sufficiently staffed with competent professionals.Document Verification: Diligently checked and verified STCW documents, ensuring compliance with maritime regulations.Medical Examination Coordination: Collaborated with hospitals across various cities to facilitate medical examinations for crew members, streamlining the pre-employment health check process.Onboard Management Support: Actively provided guidance and support to the ship's executive team, ensuring smooth daily operations.Crew Management: Beyond my recruitment responsibilities, I also performed traditional crew management tasks, including scheduling, training, welfare, and other associated duties. Show less

Income Monitoring: Managed and supervised the revenue streams from all onboard outlets.Reception System: Spearheaded the implementation and management of the reception system, ensuring precise income and expenditure tracking.Revenue Management: Adjusted and maintained the revenue system in accordance with company targets.Company Cash Management: Actively monitored the company's cash reserves, ensuring timely payments and reporting to the head office. Handled necessary cash… Show more Income Monitoring: Managed and supervised the revenue streams from all onboard outlets.Reception System: Spearheaded the implementation and management of the reception system, ensuring precise income and expenditure tracking.Revenue Management: Adjusted and maintained the revenue system in accordance with company targets.Company Cash Management: Actively monitored the company's cash reserves, ensuring timely payments and reporting to the head office. Handled necessary cash disbursements when required.Hotel Guides Oversight: Supervised hotel guide operations and ensured alignment with onboard hospitality standards.Shore Operations: Managed the collection of payments for shore excursions and ensured accurate commission disbursements.System Configurations: Adapted the onboard systems according to the ship's hotel concept, ensuring smooth operations.Payroll Management: Overseen the tracking, computation, and disbursement of staff salaries onboard.Brightwell Payment System: Initiated and led the integration of the new payroll system, Brightwell, ensuring seamless transactions for the crew.Resco System Implementation: Championed the implementation and integration of the Resco system, making necessary financial adjustments within the program.Managerial Decisions: Actively contributed to executive decision-making processes.Reporting: Consistently reported financial data and performance metrics to the head office, maintaining transparency and corporate alignment.Operational Support: Offered crucial support to the cruise operations, ensuring the company’s objectives and standards were met. Show less

Support and ensure business continuity, operational excellence and provide further support to meet the needs of customers.CFS locations, truckers and shipping lines for the LCL Gateway DepartmentComplete processing of all documentation required including invoicing, certificate of origin and import declaration, if requiredManage import handling, follow-up, tracking and tracing, billing, problem identification and timely resolution.Monitor, on an ongoing basis, all aspects of the… Show more Support and ensure business continuity, operational excellence and provide further support to meet the needs of customers.CFS locations, truckers and shipping lines for the LCL Gateway DepartmentComplete processing of all documentation required including invoicing, certificate of origin and import declaration, if requiredManage import handling, follow-up, tracking and tracing, billing, problem identification and timely resolution.Monitor, on an ongoing basis, all aspects of the operation in the Import department, including booking, shipments and related paperworkImmediately report problems, operation disputes or discrepancies to Manager.Tracking LCL Sacos.Checking and confirming LCL invoices. Show less

Provide impeccable customer serviceCoordination of all aspects of the arrival (including, but not limited to, billing,rate quotation, approval of vendor invoices, etc.)Scheduling of pick-ups dailyResponsible for rating shipments correctly per the SOPMandatory daily correspondence with overseas officesWork closely with other departments to deliver high level of service to customersPerform other duties as assigned

Receiving Invoices from several regions, submitting objections for the invoices if it is necessaryPreparing payment schedulesSubmitting Weekly PaymentsPreparing financial reportsAttending financial meetingsMaking financial analysis about the regions and preparing prudential reports of the market.Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.Participating financial plansCommunicating with the… Show more Receiving Invoices from several regions, submitting objections for the invoices if it is necessaryPreparing payment schedulesSubmitting Weekly PaymentsPreparing financial reportsAttending financial meetingsMaking financial analysis about the regions and preparing prudential reports of the market.Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.Participating financial plansCommunicating with the clients, creating solutions against the problemsMaintain informative and accurate records and filing system Generating all necessary correspondence related to assigned event(s) responsibilitiesMicrosoft Office, Excel and PowerPoint, Sedna experienceAttended staff meetings and trainings. Show less

Answer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned

Answer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned

Receiving Invoices from several regions, submitting objections for the invoices if it is necessaryPreparing payment schedules Submitting Weekly Payments Preparing financial reports Attending financial meetings Making financial analysis about the regions and preparing prudential reports of the market. Directly manage major and critical developing client accounts, and coordinate the management of all other accounts. Participating financial plans Communicating with… Show more Receiving Invoices from several regions, submitting objections for the invoices if it is necessaryPreparing payment schedules Submitting Weekly Payments Preparing financial reports Attending financial meetings Making financial analysis about the regions and preparing prudential reports of the market. Directly manage major and critical developing client accounts, and coordinate the management of all other accounts. Participating financial plans Communicating with the clients, creating solutions against the problems Maintain informative and accurate records and filing system Generating all necessary correspondence related to assigned event(s) responsibilities Microsoft Office, Excel and PowerPoint, Sedna experience Attended staff meetings and trainings. Show less

Checking passenger tickets, passports and other documents at the ticket or gate counter, using airline computer equipment.Responsible for coordinating the boarding of passengers onto aircraft.Greeting passengers and providing all manner of information.Asking passengers security questions.Visa control.Welcome service to aircraft at park position.

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as neededCommunicate to the guest and provide assistance with their queries.Server food and beverage to the guest as per the course of order.Understands and can communicate products and… Show more Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as neededCommunicate to the guest and provide assistance with their queries.Server food and beverage to the guest as per the course of order.Understands and can communicate products and services available at the resort Show less

Order takingDelivery service to roomTake food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) Prepare and submit required reports in a timely manner.Raising of checks and maintaining Mini bar Register.Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.Close the shift on the POS termial.

Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beveragesAnswer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment.Co-coordinating with team workers to plan events, parties etc.

To make up the guest rooms daily in accordance to hotel service standard.To ensure all assigned rooms are cleaned by end of each shift.To clean, tidy and maintain your floor pantry at all times.To report any damage of furniture, carpet, fixtures and electrical equipments to Supervisor.To perform other duties as assignedPerform all check-in and check-out tasksManage online and phone reservationsRegister guests collecting necessary information (like contact details and… Show more To make up the guest rooms daily in accordance to hotel service standard.To ensure all assigned rooms are cleaned by end of each shift.To clean, tidy and maintain your floor pantry at all times.To report any damage of furniture, carpet, fixtures and electrical equipments to Supervisor.To perform other duties as assignedPerform all check-in and check-out tasksManage online and phone reservationsRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional manner Show less