Working as a Business Analysis Team Leader at IT Department. Projects• The Uniform Chart Of Accounts Integration (CRM-LOGO)• Mobil Application Redesign Project (IOS & Android)• CRM-Call Center Integration• CRM Contract Leaving• CRM TMSF• CRM Fast Offer• CRM Contract Insurance• CRM Customer Representative• CRM-Logo Receipt• CRM-Logo Contract Transfer, Offset

- Worked as a Senior Business Analyst at IT Department of Emin Grup.- Analyzed and designed of the software developments required by all companies under Emin Group are conducted and testing operations are carried out.Projects• SAP Integration Project• e-Branch with Video Call (https://esube.eminevim.com)• e-Branch Redesign Project (https://isube.eminevim.com.tr)• Mobil Application Project (IOS & Android)• CRM 2.0• BPM Projects - Procurument Process - Task Management

- Lead and managed The Analysis and Testing Team which is consist of 3 analysts, 1 data analyst anda 3 test engineers.- Analyzed stakeholders’ business requirements and processes via document analysis, inteviews, workflow analysis and other business analyis techniques.- Determined business needs of Kamu SM, provide appropriate solutions according to corporate structure.Projects• Kamu Sm e-Transformation Project • Logo Integration Project (Accounting Software)• e-Sign App• e-Invoice Portal• IBM Cognos (BI Tool) Integreation• Qualifed Electronic Certificate (is used for creating e-signature) Order Portal• Online Bill Inquiries and Payment Portal (https://sanalpos.kamusm.gov.tr/)• Online Survey Portal• BPM Projects (via eBA); Corrective and Preventative Action System Request Management System Asset/Maintenance Management System Quality Management System Meeting & Task Management System Recruitment System

- Determined customer expectations and needs within the scope of the Data Management Project made with SAP, provided appropriate solutions according to corporate structure.- Managed contents of web site and e-branch within the scope of the project.- Managed Call Center tendering process.Projects• SAP CRM & ERP Project• IVR Redesign Project• Call Center Portal Project

- Managed Online Channel called Online Service Center where customers can pay bills, change tariffs etc.- Managed E-mail, SMS, IVR operations, campaigns.- Ensured the integration of marketing, campaign and brand management activities into the Online Service Center and Alternative Contact Channels in parallel with other channels.- Ensured that the Metrics and KPI’s related to the Online Service Center are reported on the Web Trends (web analytics tool) and the results are analyzed.- Organized promotional campaigns in coordination with the Marketing and Communication Department.- Coordination and implementation of E-invoice works within Online Service Center and Alternative Contact ChannelsProjects• Smart Message Integration (e-Marketing Software)• Receiving e-Invoice approval via SMS / E-mail• Help via SMS (Receiving Customer requests via Short SMS numbers)• Usability Test with Eye Tracking• Services with limited amount of use and Upper limit of bill

- Worked as a telecommunication engineer.- Was responsible for west region of Turkey.- Checked the licenses and features for Base Stations , removed the differences removed, and reported regularly with the relevant departments and management.- Managed the IP address planning project required for access to base stations.- Made configurations for Base Stations . Develop a program with Excel Macro so that the operations can be done much faster

- Made research studies in the area of Computer Networks and Wireless Networks for two years in the Wireless Communications Lab. - Particularly interested in Computer Networks ,Wireless Ad-Hoc & Mesh Networks. As a result of the studies, an article was published in July 2008 in the Journal of Networks.- Evaulated exams, homeworks and quizzes of undergraduate and graduate students (Data Communication Networks, Wireless Networks, Introduction to Computer Networks, Computer Performance Analysis).