Responsibilites:IT Asset Management Expertise:Record and manage the movement of IT assets throughout the company, ensuring meticulous documentation and tracking for seamless operations.Onboarding Excellence:Prepare and set up comprehensive IT assets and functionalities for new joiners, encompassing laptops, VPN, telephony, printers, email, internet, and shared folder access.Offboarding Management:Skillfully manage data and IT assets for departing employees… Show more Responsibilites:IT Asset Management Expertise:Record and manage the movement of IT assets throughout the company, ensuring meticulous documentation and tracking for seamless operations.Onboarding Excellence:Prepare and set up comprehensive IT assets and functionalities for new joiners, encompassing laptops, VPN, telephony, printers, email, internet, and shared folder access.Offboarding Management:Skillfully manage data and IT assets for departing employees, guaranteeing secure data backup, proficient email handling, and facilitating proper handovers to direct reports or replacements.Data Protection and Recovery:Implement and maintain regular, secure backups of data stored in shared folders, ensuring robust data protection and efficient recovery mechanisms.Incident and Request Resolution:Resolve incidents and requests related to laptop and desktop hardware/software, printers, WiFi, LAN, and email within Service Level Targets, showcasing a commitment to efficiency and user satisfaction.Project Contributions:Electronic Fax Implementation:Spearheaded the successful implementation of electronic fax systems, enhancing office communication efficiency and workflow.Cabling and Networking Setup:Led the setup of cabling and networking infrastructure in the post-renovation office layout, showcasing versatility and project management acumen. Show less

Placement at PT Avrist Assurance as IT Service DeskResponsibilities:1. Act as a single point of contact and First resolution support of IT Department2. To log/record all incident and request that report to Service Desk via Teams, Whatsapp and email into Service Desk System3. To resolved all incident and request related to laptop and Desktop hardware or Software, printer, WiFi, LAN, and email within service level target4. To escalate incident and request to other IT… Show more Placement at PT Avrist Assurance as IT Service DeskResponsibilities:1. Act as a single point of contact and First resolution support of IT Department2. To log/record all incident and request that report to Service Desk via Teams, Whatsapp and email into Service Desk System3. To resolved all incident and request related to laptop and Desktop hardware or Software, printer, WiFi, LAN, and email within service level target4. To escalate incident and request to other IT Internal PIC with an appropriate category, priority, and urgency and appropriate Person In Charge5. To ensure that any issues escalated to the Vendor have been resolved6. To manage the asset movement in Service Desk system for of both Laptop and desktop7. To follow up pending incident and request tickets of other team member.8. To support projects related to computer, printer and infrastructure9. To ensure that the solution provided to the user is well receivedProjects involved:1. Desktop and Laptop Deployment2. Upgrade Windows 7 to Windows 103. Deployment of 190 laptops to support Work from Home4. Desktop relocation for office renovation and data center relocation Show less

Responsibilities:- Monitored employee's account traffic (ex: Email, VPN, HR IS)- Manage IT assets for employees- Generate IT activities's monthly report- IT troubleshoot

Responsibilities:- Manage IT assets- Repair IT hardware- IT troubleshoot