As a seasoned Hospitality Coordinator with extensive experience in the sports and event management industry, I have developed a robust skill set in customer service management, team leadership, and event coordination. Currently, I am engaged with UEFA EURO 2024, Bayer 04 Leverkusen, SPORTFIVE, and Borussia Dortmund, where I manage VIP guest services, ensuring an exceptional and seamless experience for high-profile guests.In my role at UEFA EURO 2024, I have excelled in providing a welcoming atmosphere for VIP guests, handling inquiries, and coordinating services to enhance their event experience. My commitment to meticulous planning, attentive service, and clear communication has consistently resulted in high guest satisfaction.At Bayer 04 Leverkusen, I oversee VIP hospitality during home games, ensuring smooth operations and addressing guest needs promptly. Similarly, my role with SPORTFIVE and Borussia Dortmund involves managing guest services during high-stakes matches, contributing to a memorable and flawless game-day experience.With a background in retail management from my internships at dm-drogerie markt and Douglas, I have honed my skills in customer service, sales, and marketing. My tenure at Kuehne+Nagel further enriched my expertise in logistics and inventory management.Passionate about football, I have been leading the FC Bayern München Fans Bangladesh as President since 2015, fostering a vibrant community and organizing engaging events for fans.I am dedicated to leveraging my leadership skills and experience to promote sports culture, deliver top-tier hospitality services, and create memorable experiences for all guests and fans.Skills: • Customer Service Management • Team Leadership • Event Planning & Management • Communication • Logistics Management • Sales & Marketing