Customized ServiceNow platform applications and modules to meet specific business needs, ensuring seamless integration with existing systems and adherence to best practices. Utilized ServiceNow scripting languages, including JavaScript and GlideScript, to create complex workflows, automate repetitive tasks, and extend platform capabilities. Developed custom JavaScript solutions for client-specific requirements, including client scripts, business rules, UI policies, and data transformations to improve system functionality and user experience. Managed and streamlined Change Management processes, including the creation of change requests, coordination of change implementations, and post-implementation reviews to ensure minimal impact on production environments.

ServiceNow Customization and Configuration: I have worked for customization and configuration activities on the ServiceNow platform, creating and modifying tables, workflows, business rules, security rules, UI actions, UI policies, client scripts, script includes, Data policies, ACLs, and dictionary entries for clients. I have experience in handling various ServiceNow modules, including Incident Management, Change Management, Problem Management, Release Management, PPM, Integrations, and Notifications. I have contributed in the design and implementation of solutions to facilitate various ITIL processes, including Incident Management, Problem Management, Change Management, Service Catalog, Project Management, Knowledge Management, PPM, Employee Self-Service (ESS), CMDB, and Asset/Discovery. I have got excellent experience of all phases of the application lifecycle, including requirement analysis, design, development, testing, and production support. I am experienced with both Waterfall and Agile methodologies, including Scrum for Project Delivery. I possess expertise in web-based development languages such as JavaScript, HTML, CSS, AJAX, HTTP, and XML.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.Planned routing by producing accurate shipping documentation and package labels.Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.Prepared shipping documents and invoices, processed payments, and fielded client questions.Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.Prepared all the labels for shipping and returns.Verified the pulled items on live recorded call over skype.Conducted counts and audits of inventories to identify and resolve discrepancies in records.Set up local, domestic and international shipments according to postal, shipper and foreign regulations.Managed inventory and production records, created and updated the new production records as items were manufactured. Assigned serials to new productions and dealer/customer orders.Handled the RMA documentation process and communication with the customer according to company policy.Determined most cost-effective procedures and routes for shipments.Made pull sheets for new production and orders. Verified that the items were pulled according to the pull sheet over recorded call.Maintained and arranged the data for daily shipping logs, arranged the data according the sales platform.

Worked as business support team executive . Maintained company and client portal to keep the data updated. Provided chat support to customers. Tools used are Slack, Jira and Confluence. Attended trainings and learnings to keep up to date to provide the best support to the customers. Maintained 95+ quality score at all times from joining date to provide high quality customer support.

Provided Phone/Email support to customers, delivery and restuarant partners located in the EMEA region. Maintained company and client portal to keep the data updated.

Managed ecommerce business for high-end products company. Responsible for leading the site strategy and building product roadmap. Drove 28% revenue growth and 40% traffic growth. Managed outside developers and designers to create the shopping cart. Grew sales by 2x, shipped and warehoused 35 different organic brands. Created & implemented SEO strategy to grow annual unique visitors. Developed and maintained brand social media and blog. Maintained relationships with drop ship vendors through online support, order entry and order fulfillment to include eBay and Amazon order preferred processing. Created product information packages for vendors including product description, images and pricing.Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on the site, as well as removed discontinued product lines. Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings. Organic Online Lead Generation. Managed full project lifecycle: strategy, design, development, testing, and implementation. Increased conversion by 30%, reduced bounce rate by 38%, and improved user engagement. Responsible for site analytics and testing to drive growth for ecommerce KPIs. Improved user engagement through detailed analytics and user testing. Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion. Grew branded and non-branded organic traffic 70% through site optimization and PR/link-building campaigns. Coordinated affiliate, referral, and social media programs to spur growth and attract new users to the brand. Increased referral traffic by 70% and increased new visitor traffic by 10%. Integrated several third party technologies: site search, email marketing, and testing software.

Provided high-level administrative support to a customer base of 1500 online store owners. These included but were not limited to managing, maintaining and marketing their online stores successfully. Everything from Google Analytics, online payment systems, integration of third party add on software, google addwords, managing affiliate program, and guidance on any issue related to eCommerce and marketing. Guided customers how to successfully market their online store using social and paid advertising platforms. For our platform I was responsible for the development, building and implementation of online marketing promotions, online communities, online advertising, development and implementation of various email marketing programs, measuring and tracking the effectiveness of dynamic banner ads, and online newsletters. Helped customers in resolution of front end development problems, browser compatibility and issues in keeping stores responsive for various screen sizes. Updated knowledge base and help articles to keep them up to date with recent changes in the software.

Train and mentor new employees. Ensure smooth running of project. Draft and distribute project objectives and tasks to the team. Communicate job expectations to employees. Planning, monitoring, appraising, and reviewing job contributions. Achieve operational objectives by contributing information and recommendations. Help team in providing support to customers though live chat and phone calls. Participate in development meetings to give feedback on software and give suggestions for improvements according to customer feedback from support staff.

Give live chat and phone support to customers. Coordinate with development team for improvements according to client feedback. Keep track of performance based on exit survey, compile report and send it to management. Configure, Install and ensure smooth operation of networking equipment.