As an IT Support Team Lead at Alpha & Omega Solutions, I led the IT support for Hong Leong Assurance and Hong Leong Takaful, two of Malaysia's leading insurance companies. I handled requests from users related to IT systems, maintained optimum performance of laptop and desktop systems, installed, modified and repaired server and networking hardware and software, and troubleshooted system and network problems. I also led incident response and problem resolution efforts, ensuring timely and effective resolution of IT issues and minimizing impact to business operations.I have a Diploma in Electrical and Electronics Engineering from Kolej Vokasional Lebuh Cator Ipoh, where I gained the skills and knowledge to install and maintain hardware and computer peripherals, install and upgrade operating systems and computer software, and diagnose and troubleshoot technical issues. I have also acquired proficiency in Microsoft Products, such as Windows, Office, and Outlook, which I use daily to communicate, collaborate, and create documents and reports. I am a highly motivated individual who seeks challenging and rewarding opportunities to capitalize on my skills and knowledge, and to grow through continuous personal and professional development.
-
Information Technology Support Team LeadAlpha & Omega Solutions Sdn Bhd Aug 2022 - Sep 2023Petaling Jaya, Selangor, MalaysiaAssigned to provide IT support to Hong Leong Assurance (HLA) & Hong Leong Takaful (HLMT)Handle request from users related to IT systemMaintain optimum performance of laptop and desktop systemsInstall, modify and repair server / networking hardware and softwareTroubleshoot system and network problems, diagnose and solve hardware or software faultsProvide support, including procedural documentation and relevant reportsLead incident response and problem resolution efforts, ensuring timely and effective resolution of IT issues and minimizing impact to business operations
-
It Support SpecialistCet Development Sdn Bhd Jul 2021 - Aug 2022MalaysiaAssigned to provide IT support to Kementerian KesihatanMalaysia (KKM).Responsible for the daily management and maintenance of the company's IT hardware system, and provide timely and effective desktop support and services for users.Responsible for the preparation of IT management documents and technical documents.Monitor the IT service process and workflow to ensure SLA’s are met.Actively participates in projects and process improvements.Responsible for providing 1-3 level support.Keeping track of technological advancements and trends in IT support. -
Resident EngineerNight Electronics (M) Sdn Bhd Dec 2020 - May 2021MalaysiaAssigned to provide IT support to Proton Shah AlamAddress user tickets regarding hardware, software and network issues. Walk customers through installing applications and computer peripherals. Traveling to the client’s location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Record technical issues and solutions in logs (services form) Diagnose and troubleshoot technical issues, including account setup and network configuration. Advising on software or hardware upgrades.
-
ManagerItech Runner Shah Alam Aug 2019 - Nov 2020MalaysiaMy responsibilities in this role are install, upgrade and repair computers in bothworkplace and home settings. I need to providing first-level support tocomputer users by researching and answering their questions, resolving theirproblems and providing other resources
-
Technical SpecialistOk Computer Solution Shah Alam Oct 2018 - Jul 2019MalaysiaMy responsibilities in this role are install, upgrade and repair computers in both workplace and home settings. I need to providing first-level support to computer users by researching and answering their questions, resolving their problems and providing other resources -
Manufacturing AssistantGuocera Jun 2018 - Sep 2018MalaysiaMy responsibilities in this role are Provide engineering support, develop procedures, tools and fixtures to improve productivity and cycle time. Work with production personal to meet quality requirements for timely product delivery. Involve in quality, productivity and engineering change management activities. Minimize machine downtime thereby increasing machine utilization factor. -
Assistant SupervisorHush Puppies Footwear Setia City Mall May 2017 - May 2018MalaysiaMy responsibilities in this role are engaging customers, being fully knowledgeable about store products and policies, operating point of sale register, accurately recording transactions, handling cash, credit, and other forms of payment, detecting theft and other security risks, and handling inventory.
Shaikh Aliff Iman Bin Saiful Nasuha Education Details
-
Kolej Vokasional Lebuh Cator Ipoh3.64
Frequently Asked Questions about Shaikh Aliff Iman Bin Saiful Nasuha
What is Shaikh Aliff Iman Bin Saiful Nasuha's role at the current company?
Shaikh Aliff Iman Bin Saiful Nasuha's current role is IT Support Team Lead @ Alpha & Omega Solutions | IT Support.
What schools did Shaikh Aliff Iman Bin Saiful Nasuha attend?
Shaikh Aliff Iman Bin Saiful Nasuha attended Kolej Vokasional Lebuh Cator Ipoh.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial