Talent Management & Succession Planning

Handling Talent Management, Graduates Engagement and Employer Branding initiatives for the Group Human Resources

Final Rotation:Organization Design & Talent Management, Group Human Resource2nd Rotation:Prime Brokerage, Equity Market, AmInvestment Bank

AmGraduate Management Trainee Programme1st Rotation:Group Compliance , AML/CFT Transactions Monitoring and Investigations Operations

Tax- Global Mobility Services• Helped multinational companies design and implement international assignments, manage overall risk and associated costs. Focusing on compliance issues related to immigration, employment tax government regulations, traveller expenses and mobility policies.• Proactively assist the team in various aspects of the project and clients• Prepared deliverables and contribute to the development of my own and team’s technical acumen• Managing and advised client in compliance matters in regard to Malaysian personal tax return

Department of Complaint Management & Service Quality• Provide enhancement on customer experience by developing a nationwide survey in the branch• Developed customer quality portal to educate banker in delivering good service to customers• Conducted briefing for the front-liner on how to approaching the customer inappropriate manner• Managing customer inquiry or complaints and resolved it within the turnaround time• Escalated the issues to the business owner/department and conduct a monthly meeting with departments on complaints issue and gave suggestions• Carried out market research with existing customers and produced a report analysing the findings for senior management. • Reported the number of complaints monthly to the Central Bank of Malaysia

• Processing application documents for investment product (ASB) of bank • Planning and involved in the marketing activities to reach target customers or clients• Be a team player in ensuring the process of document within turnaround time • Opening ASB account for high profile customer and purchase the investment accordingly

Internship at BINUS International Office, Jakarta and joined student exchange program for one semester.• Conducted research in entrepreneurial activity in Jakarta, Indonesia and understanding consumer behaviour on retails product• Identified and learnt how innovation and technology capabilities of entrepreneur can impact strategic planning and decision-making • Received scholarship from ASEAN International Student Mobility Exchange (AIMS)

• Presenting a professional and friendly first impression of the firm to all visitors and clients • Managing incoming phone calls and mail• Organising stationery orders and liaising with suppliers to meet business requests • Replenishing and restocking the pantry, always ensuring a high level of stock management efficiency• Also assumed the role of fire/health and safety officer for the entire office staff• Organized the company annual dinner and assist manager doing department budgeting