Working for MCI, the biggest Telecom company in the Middle-East with over 96 million subscribers is undoubtedly a chance for me to learn a lot about the industry and my carrier.To create the best customer experience, we define new App for service On-site.We are powerfully developing Field service to use MCI service in customers’ locations.As a dynamics 365 specialist, I am responsible for mapping the business requirements with Dynamics 365 solution. - Solution analysis… Show more Working for MCI, the biggest Telecom company in the Middle-East with over 96 million subscribers is undoubtedly a chance for me to learn a lot about the industry and my carrier.To create the best customer experience, we define new App for service On-site.We are powerfully developing Field service to use MCI service in customers’ locations.As a dynamics 365 specialist, I am responsible for mapping the business requirements with Dynamics 365 solution. - Solution analysis and design.- Define new solution and customize the entity. - Integrate Dynamics with other business applications.- Configuration with RESCO - iOS & Android. - Routing service in the mobile application, Push notifications, Chat, and direct messages in mobile apps.- Client-side extensions – JavaScript.- Advance management dashboard.- Setup goals. Show less

Huawei CRM / BSS department

I recently started a new project where I am responsible for implementing Microsoft Dynamics CRM and aligning sales business requirements with the CRM solution. We utilize Jira, Confluence, and Moodle for development, documentation, and training purposes.Responsibilities:- Install and maintain the Dynamics CRM Server (On-premise).- Set up and integrate Microsoft Power BI for advanced analytics.- Configure email, WhatsApp, and Telegram integrations to enhance marketing… Show more I recently started a new project where I am responsible for implementing Microsoft Dynamics CRM and aligning sales business requirements with the CRM solution. We utilize Jira, Confluence, and Moodle for development, documentation, and training purposes.Responsibilities:- Install and maintain the Dynamics CRM Server (On-premise).- Set up and integrate Microsoft Power BI for advanced analytics.- Configure email, WhatsApp, and Telegram integrations to enhance marketing activities.- Analyze business requirements to automate processes, reducing reliance on manual tasks.- Use web applications optimized for mobile and tablet to enhance user experience.- Implement comprehensive campaigns and goals for sales and marketing teams.- Integrate Power BI to create interactive dashboards.- Provide training and support.Achievements:- In August 2024, we set a new sales record, making us the leading dealership after IRANKHODRO and SAIPA.- Previously, lead and opportunity follow-ups were manually handled, consuming significant time. We have now automated multiple follow-up processes that activate upon lead creation, automatically assessing and referring qualified leads to users. This has significantly reduced manual workload.- Boosted user efficiency by 80% through automation flows, mobile and tablet web applications, goals, and interactive dashboards.- Improved customer satisfaction by 35% by automating the customer experience flow. Show less

Dynamics team Manager & developer (2011, 2015, 2016, 365 V9 (on-premises)) My responsibilities are:- HP server configuration / VMware ESXi configuration / Active Directory- CRM installation & administration & maintenance.- Full control over the database structure development and administration.- Solution analysis and design.- SSRS report development- Entity Forms customization.- Client-side extensions - JavaScript.- Documentation- Training