Hamid Ali Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

(B2B) We help enterprises in adopting Cloud Services and new-age AI technology.Responsibilities- Consulting SMB & SME on Products and Solutions, GSM, Fixed, Digital Transformation, Data Centers, Cloud, SAAS, IAAS, M2M, VSAAS, BAAS, and ICT Solutions end-to-end.- Experience and working knowledge of CRM and ERP systems.-Etisalat Yellow pages, Online Marketing, Website Building.- Cross-selling and up-selling solutions- Engaging, maintaining, and visiting a set number of clients every week to ensure customer satisfaction.- Making profitable and competitive contract bids, documentation, and filling of contracts.- Managing the customer’s revenue planning cycle.- Increasing product sales by making prospects develop relationships and recommending solutions.- Managing SMB and SME accounts and responsible for hunting new businesses whilst generating revenue.- Negotiating and closing deals.- Addressing Escalations from Key Accounts.- Developing strategies to exceed monthly and quarterly targets on new business sales targets and KPIs.- Preparing and maintaining a functional pipeline and attending product training.

Dubai, United Arab Emirates

- Joined as a pilot batch in the new opening branch and worked on marketing from scratch.- Keeping up-to-date with alterations to immigration laws.- Meeting with prospective and extant clients to gauge which services they require.- Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.

Ahemdabad

 Achieved the satisfaction of Australian client on eBay.com.au platform within the probation period; helped around 30 customers every day. Achieved outstanding service surveys by maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers. Maintained position in top two performers in the team during the tenure. Responded to customer requests for the issues and bugs in their accounts, glitches, and company policies. Coordinated with customers, management and team to better understand the needs and recommend appropriate solutions.

Delhi, India

 Achieved 100% of the target each month closing 20-30 new clients contributing to 25% additional revenue to the company through Ecommerce, phone and email with responsibility to manage the India P&L. Gained trust of senior managers by mentoring their teams and beautifully supervising my team of 5 professionals. Assigning the team projects on products and customer analysis, coaching and evaluating individuals and team overall performance for team and organization growth. Established & proactively maintained professional relationship with manufacturers and influencers PAN India. Trained teams, executives generating leads for cold calling and on how to make cold calls and retain customers. Established and proactively maintained multiple accounts on various Ecommerce platforms especially Amazon. Analyzed marketing trends and tracked competition activities to provide valuable inputs for product enhancement, sales and marketing strategies in the leadership meetings.

Delhi, India

 Achieved new heights and generated revenue over one hundred thousand dollars in a year through effective sales and product enhancement planning along with maintaining profitable relationship with the clients. Spoke with customers to resolve and troubleshoot technical issues and configured computer software and accounts. Sold various software products by identifying issues and problems in the system for the profitability of the organization. Gathered information from customers to identify root causes of customer problems and/or dissatisfaction. Prospected new customers to generate sales leads and increased revenue from existing clients.

 Achieved top rankings in the company and leaded my team in top three position. Spoke with customers to resolve and troubleshoot technical issues and configured computer software and accounts. Gathered information from customers to identify root causes of customer problems and/or dissatisfaction.

 Achieved & maintained position in top three performer in sales during the tenure. Received a promotion from Customer Sales Executive to Customer relationship Manager. Achieved set target and sold various products, while maintaining time adherence, to attain maximum results. Maintained strong customer relations and service quality for the smooth functioning of the organization. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Bachelor'S Degree, Solar Energy, 7.02 Gpa

12Th, Science-Pcm

10Th