Supply Chain Supervisor
Greater London, England, United Kingdom
I oversaw the daily operations of supply chain activities across two teams: Distribution and Inventory. This includes managing and developing all of nine team members, where I conduct performance reviews, lead team briefings, managed rotas, coordinate training, and ensure that all staff complete the necessary training for their roles. I played a pivotal role in the successful rollout of the Omnicell system, which involved system setup, product location mapping, database maintenance, and… Show more I oversaw the daily operations of supply chain activities across two teams: Distribution and Inventory. This includes managing and developing all of nine team members, where I conduct performance reviews, lead team briefings, managed rotas, coordinate training, and ensure that all staff complete the necessary training for their roles. I played a pivotal role in the successful rollout of the Omnicell system, which involved system setup, product location mapping, database maintenance, and diagnostics across multiple departments.In addition to my operational duties, I actively participate in recruitment, serving on the interview panel, collaborating with management to evaluate candidates, and providing administrative support throughout the hiring process. I supported the team by covering wards, ensuring service levels are maintained, and closely monitoring KPIs to guarantee efficient service delivery.I also address courier and ward queries through the Helpdesk, resolving issues promptly to ensure smooth operational flow. I am skilled in de-escalating internal and external conflicts, facilitating resolutions between couriers and ward staff to foster stronger relationships and improve communication. Additionally, I completed induction, training, and mentoring of new and bank staff, ensuring their seamless integration into the department and effective contribution to team goals. To further improve operations, I’ve contributed to the development and implementation of new processes to enhance distribution and inventory services. This includes creating unique codes for delivery tracking, improving filing processes, and establishing a product issue reporting system.Finally, I managed the Smartstore cabinet replenishment service, partnering with managers to ensure supplier performance and SLAs are consistently met. I also coordinate product recalls, oversee inventory counts, ensure proper storage, rotation, and stock levels across the department. Show less