Ali Heikal Email & Phone Number

In my role as an SRE Engineer at EB, a leading provider of automotive software solutions and subsidiary of Continental, I am instrumental in fortifying the reliability and robustness of our cloud-based, enterprise-level Continuous Delivery solutions. Utilizing advanced tools such as Docker, OpenShift, and Kubernetes, I streamline infrastructure management, automate operational tasks, and offer essential support to our software development teams.Working hand in hand with Agile teams, I am actively involved in the development and testing of new platform features. This process includes diligent bug hunting and root cause analysis to ensure optimal platform reliability. I leverage my expertise in Java/Groovy, REST applications, and various scripting languages to bolster our efforts towards continuous improvement and innovation.As part of EB, I collaborate with globally renowned carmakers, contributing to the future of automotive software that powers over 600 million vehicles worldwide. Embracing a solution-oriented approach, I play a crucial role in driving EB’s innovative software solutions that are at the forefront of the automotive industry.

I started my journey of entrepreneurship independently in October of 2018 and relaunched in January of 2020 under the name "Techscud," bringing international culture and innovation to the forefront via the expansion of the team across several nations.Techscud is a full-service agency that focuses on strategic design and development by bringing ideas to life in the form of rewarding experiences that leverages the latest technologies and trends.Techscud's motto is to overcome boundaries through innovation.

Instructor in the EPITA-MCIT program of Artificial Intelligence, which is a joint post-graduate education program between the Egyptian Ministry of Communications and Information Technology (MCIT) and the French Graduate School of Computer Science and Advanced Technologies (EPITA) and delivered through the Information Technology Institute (ITI).

Worked on 3DS's cloud-native distributed SQL database product, mainly involved with helping customers, but also in development, building the SaaS offering of the product.My responsibilities focused on cloud adoption, including but not limited to the duties listed below.• Interact with customers and understand business requirements, design mockups, and build POCs.• Deliver trainings, presentations, and hands-on sessions.• Work in conjunction with IT, engineering, and business groups to understand functionality, scalability, performance, security, and integration requirements.• Oversee the entire customer journey from onboarding to contract renewals, assuring the company's value is delivered and businesses are getting the most out of contracted services.• Track and analyze individual account performance and overall portfolio results to enhance the service offering.• Hold weekly meetings to discuss any impediments or user stories.• Discuss billing, renewals, and contract negotiations.• Achieve customer KPIs and record feedback for analysis.• Design and implement solutions with cloud security standards in mind.• Architect, design and implement cloud based infrastructure on Azure, AWS, GCP, and others.• Work on scalable cloud architecture and cloud application design that targets high resiliency and efficiency to ensure high ROI for both parties and SLA compliance.• Participate in building, integration, and deployment, all the way to delivery.• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery.• Write technical documentation.

The Microsoft Student Partners (MSP) program is a worldwide recognizable program to sponsor students majoring in disciplines related to technology. The MSP program enhances students' employability by offering training in skills not usually taught in academia, including knowledge of Microsoft technologies.My responsibilities as a Student Advocate (Microsoft Student Partner) and Community Lead included the duties listed below.• Acted as an ambassador and generated and executed creative marketing ideas to promote Microsoft technologies, mainly Microsoft Office 365, Microsoft Cloud (Azure) and OSS on Azure.• Founded and led a student community at my university that got recognized as a top student community in Egypt from 2015 to 2019.• Led, created, and executed campaigns.• Organized events and delivered presentations and hands-on sessions at my university, other universities, and local communities in Egypt.• Organized hackathons, competitions, and workshops for students to boost the amount of participants and winners from Egypt in Microsoft Imagine Cup.• Collaborated with and learnt from Microsoft experts (Microsoft FTEs and MVPs) on many occasions.• Participated in launching key Microsoft technologies in Egypt including Windows 10, Visual Studio 2017, and Visual Studio 2019 to grow their adoption.• Participated in large-scale events including Microsoft Developer Conference (MDC) 2016 that was keynoted by Microsoft CEO Satya Nadella, MDC 2017, and Imagine Cup 2016 Pan Arab.• Participated in many summits including MEA MSP Summit 2016 as Egypt's representative.• Participated in MEA Community Open Days that was keynoted by Microsoft Corporate VP Ali Faramawy, and gathered RDs, MVPs, and MSPs.

Cairo, Egypt

Internship provided by Microsoft Middle East and Africa (Microsoft MEA), and delivered by the Developer Experience and Evangelism (DX) division at Microsoft's premises in Egypt (Microsoft Center of Expertise (Microsoft CoEx) and Microsoft Egypt) where I got the opportunity to be taught and mentored by Microsoft experts (Microsoft FTEs and MVPs) while working alongside them.My responsibilities were focused on developer experience and evangelism as a Technical Evangelist Intern and included the duties listed below.• Write up use cases (solution briefs) to demonstrate best practices.• Analyze possibilities of new features and capabilities to present them to customers to grow adoption of Microsoft technologies, mainly Microsoft Cloud (Azure), OSS on Azure, and AI.• Interact with customers and understand business requirements, design mockups, and build POCs.• Develop wireframes and prototypes around customer needs.• Identify the top cloud architecture to successfully meet the project-specific needs or migration strategy to ease adoption.• Participate in building Web Apps, APIs, and Chatbots on Microsoft Azure for Microsoft customers in Egypt.• Maintain continuous integration and continuous delivery process by leveraging Azure DevOps.• Deliver presentations and hands-on sessions.• Write technical documentation.

Cairo, Egypt

I was assigned to the User Experience & Mobility department and worked on real large-scale running projects where I dealt with most of the software development life cycle (SDLC) phases, leveraging best practices to solve problems in the process of designing an application or system all the way to delivery.My responsibilities were focused on UX and web/mobile development as a Software Engineer and included the duties listed below.• Working alongside graphic designers for web design features.• Developing wireframes and task flows based on user needs.• Build front-end/back-end of applications based on mockups.• Ensuring cross-platform optimization and responsiveness of applications.• Designing and developing APIs.• Maintain continuous integration and continuous delivery process by leveraging cloud platforms and DevOps tools.• Testing and identifying bugs or other code issues.• Participate in scrum meetings, aka the daily stand-up meetings.

Cairo, Egypt

Internship provided in collaboration between IBM Middle East and Africa and IBM USA, and delivered by IBM Egypt to educate young calibers all about IBM Cloud and IBM Cognos Analytics to help them qualify as IBM certified Cloud Application Developers and IBM certified Business Intelligence Analysts, and also prepare them as professionals in sales, presales, consulting, and development.My role as a Developer Advocate Intern gave me the opportunity to learn and accomplish the tasks listed below.• Build, run, deploy, and develop applications on a hybrid cloud development platform, using IBM Cloud. • Make use of DevOps services, IBM Cloudant, Andoird development environment, Apple iOS, Push Notification Services, Node.js, Node packages, Liberty Profile, and MongoDB.• Consolidate data gathered from several sources, and run queries catered to build business reports, using IBM Cognos Analytics Authoring.• Using lists, crosstabs, charts, prompts, calculations, drill-through definitions, queries, macros, bursting report, Active Reports, and enhancing reports using HTML.• Generate and execute creative marketing ideas based on the training content to promote IBM Cloud in my university, other universities, and local communities in Egypt.• Deliver presentations and hands-on sessions based on what I was taught during the training.

The Technology Innovation and Entrepreneurship Center (TIEC) is where the Egyptian Ministry of Communication and Information Technology aims to drive innovation and entrepreneurship in ICT for the benefit of the national economy through incorporating a set of programs and initiatives custom-made to serve students, graduates, entrepreneurs, startups, and SMEs.My responsibilities as Innovation Ambassador included the duties listed below.• Work with TIEC employees to promote, and facilitate the implementation of different programs and special events throughout the year including InnovEgypt, Ideation Camps, IbTIECar, BootUps, Technology Hackathons and Business Accelerator among many programs.• Represent TIEC at different innovation/entrepreneurship activities.

The Truecaller Brand Ambassador program is to help customers get more out of Truecaller and Truecaller for Developers.My responsibilities as Brand Ambassador included the duties listed below.• Approach Egyptian startups about how implementing TrueSDK in their apps can effectively reduce costs and decrease spam.• Provide technical support to startups across Egypt in implementing TrueSDK.• Deliver presentations and hands-on sessions.• Represent Truecaller and generate and execute creative marketing ideas to promote Truecaller in my university, other universities, and local communities in Egypt.• Participate in beta tests to help the engineering team ensure quality.• Give continuous feedback to help shape Truecaller and TrueSDK going forward.• Participate in blogs and social media for reinforcement.

Cairo, Egypt

The CRM Cloud Academy program is a training provided by Microsoft and delivered by Link Development to educate young calibers all about Microsoft Dynamics CRM to help them qualify as CRM certified professionals in sales, presales, consulting, and development.The training gave me the opportunity to learn and accomplish the tasks listed below.• Apply sales management concepts.• Manage leads and opportunities.• Process sales.• Analyze reports and sales.• Apply service management.• Manage service cases.• Manage contracts and entitlements.• Work with service scheduling.• Analyze and report on service management.

Master Of Business Administration - Mba, International Business

Master Of Science - Ms, Computer Science And Engineering

Activities and Societies: Kummi, UniMove, UniOulu Ambassadors, Wellbeing tutoring

Bachelor Of Science - Bs, Computer Science And Information Systems

Bachelor Of Science - Bs, Computer Science And Information Systems

Dual degree from the British University in Egypt.

High School