• Design, print and mail agency postcards for an average of 275,000 postcards yearly• Develop and design agent materials to include business cards, brochures, letters, posters, and flyers• Assist agents with navigating various carrier websites and agent portals• Setup, film and edit videos for distribution via email, social media and company websites• Plan, implement and oversee events from beginning to end to include venue, designing invitations, menu, awards, food. audio/video needs and setup/teardown• Manage the Agent Support unit and support 300 plus independent agents with an average of 250+ calls per month• Educate and enroll approximately 10-15 customers in insurance plans as requested during AEP• Responsible for annual review for changes to CMS Communications and Marketing guidelines to ensure the agency and all agents remained compliant in all areas including events, mailers, flyer and advertisements• Monitor agent accounts to ensure they were contracted, certified and ready to sell prior to AEP• Oversee lead distribution from multiple sources to the agents and enforced response timelines• Develop and maintain four company websites on WordPress• Manage agent permissions and utilized back-end settings for the agency enrollment platform• Train, create, edit, and conduct presentations for agents for an average of 75 presentations per year• Implement and maintain 3CX Phone System to include provisioning phones, create and assign extensions and call queues, develop system reports and managed user access• Manage, train and verify compliance for agents working the Walmart retail program yearly

 Manage the Agent Support unit and support 300 plus independent agents with an average of 250+ calls per month Educate and enroll approximately 10-15 customers in insurance plans as requested during AEP Responsible for annual review for changes to CMS Communications and Marketing guidelines to ensure the agency and all agents remained compliant in all areas including events, mailers, flyer and advertisements Monitor agent accounts to ensure they were contracted, certified and ready to sell prior to AEP Oversee lead distribution from multiple sources to the agents and enforced response timelines Develop and maintain the agent website portal for the agency Manage agent permissions and utilized back-end settings for the agency enrollment platform Train, create, edit, and conduct presentations for agents for an average of 75 presentations per year Implement and maintain 3CX Phone System to include provisioning phones, create and assign extensions and call queues, develop system reports and managed user access Manage, train and verify compliance for agents working the Walmart retail program yearly Design, print and mail agency postcards for an average of 275,000 postcards yearly Develop and design agent materials to include business cards, brochures, letters, posters, and flyers Assist agents with navigating various carrier websites and agent portals

 Consistently placed in top 2 for lead generation. Maintained a positive attitude and provided motivation for the entire sales team. First to complete store challenge in July (first month of employment).

Successfully managed and independently operated the Global Health Café to provide an avenue for current members to ask policy questions and enroll new members.Planned and Executed events for members and potential members in the Global Health Café.Licensed Health, Life and Accident Producer

Easily navigate a minimum of seven programs while simultaneously taking a high volume of member calls.Strong interpersonal communication skills with members and department personnel.Sound knowledge of a variety of Medicare aspects, i.e. AEP, Part D, & Generations and GH MA plan benefits.

Handled a high-volume of customer inquiries, complaints, andbilling questions.* Researched and quickly resolved customer issues utilizingmultiple programs.* Exercised strong interpersonal communication skills withcustomers and department personnel.

* Researched and corrected insurance denials throughappeals process.* Exercised strong communication skills with customers andinsurance customer service representatives.* Processed incoming insurance and customer payments toinclude applying payments, prepare and take deposit to bank.

Handled a high-volume of customer inquiries, complaints, andbilling questions.* Researched and quickly resolved customer issues utilizingmultiple programs.* Exercised strong interpersonal communication skills withcustomers and department personnel.