Ali Abbas Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

As Sr. Director of Operations of Viral Nation, I lead the central operations team supporting execution across all functions within the organization. My responsibilities encompass owning the execution of strategic transformation programs ranging from new technology adoption, business process refinement, and digital transformation. I support the oversight of business rhythms via ownership of the rhythm of business. Reporting to the COO, I work to ensure execution against our strategic growth plan, support our annual and quarterly planning cycles, and act as a key Change Champion as it relates to the execution against our strategic initiatives, operating model evolution, and structure.In this role, I have been on point to lead multiple elements of our strategic plan including the transformation of our technology operations, support and alignment of our Revenue Operations, and the operational transformation of our managed services. The programs I lead continue to support the organization in making key decisions relating to operational priorities, supporting the evolution of the organization by overseeing and measuring the success of our transformation initiatives. Key Results:- Lead strategic initiatives resulting in 20% increased operational efficiency gains through adoption of new technology and standardization of business processes- Lead transformation of revenue operations improving processes from lead to order through to order to cash- As organizational change champion, rolled out new business management system and processes successful, supporting employee engagement and improving cross-functional communication and collaboration by 15%- Lead multiple partner initiatives across areas of engineering excellence, devops, compliance and security

Toronto, Ontario, Canada

After success in leading a number of transformational programs for Viral Nation - I was promoted to the Senior role and my remit was expanded to own all Strategic Transformation programs.

Toronto, Ontario, Canada

I served a unique hybrid role both as a Strategic Account Manager covering the entirety of our Canadian enterprise customers - including the “Big 5” banks as well as the broader portfolio of Financial Services Customers. As the only Customer Success Manager in Canada, I was the liaison between Product, Sales, and Support for the 25m+ portfolio of Delphix software and managed services. This role as well as my past experience in Microsoft allowed me to wear the additional hat supporting the Strategic Alliance plays lead by our Chief of Customer Success. Leveraging my relationships at Microsoft as well as at my customers, I supported Delphix’s addition to the newly established Microsoft Cloud Data Partner ecosystem.Key Accomplishments:- Managed a portfolio worth over 25m in recurring revenue across software and services, with less than 2% churn- Supported initiatives developing over 10m in strategic pipeline across both new and existing clients, ranging from standard DevOps expansions to in transformational data masking initiatives- Drove the alignment of Delphix Strategic Partnerships into the Microsoft Canada Customer Success and Solutions teams

Toronto, Ontario, Canada

Sponsored for a development opportunity to step into the Account Management space, now leading strategic initiatives for Microsoft’s key customers in cloud and security. Leveraged my deep expertise across Microsoft’s cross-functional ecosystem to guide teams in optimizing cloud utilization and ensuring cloud health metrics. Served as a role model in aligning customer success with industry-specific business development strategies, driving impactful outcomes for customers' digital transformations.

Toronto, Ontario, Canada

Transitioned into a role supporting the integration of Microsoft's Customer Success and Support practices. With my years of expertise in both Professional Services and trailblazing in Customer Success, I serves as the key change agent and transformation owner of the Customer Success and Support practice within Canada.Reporting to the new Chief of Staff of this organization of 500+, I lead the transformation of our business practices, measurements, tooling, and reorganization of our resources in alignment with strategic priorities.Partnering closely with marketing and finance teams, I supported the mapping of new Support offerings into Azure consumption driving initiatives, playing a key role in the transformation of our go-to-market and post sales success investments, supporting Cloud Customer Acquisitions and growth in our managed service customer baseKey Accomplishments:- As an identified change champion, I successfully navigated and supported the implementation of one of the largest organizational changes within the Microsoft field operations within the Canadian subsidiary- Lead the evolution of our rhythms of business, success metrics of transformation, and the laddering of individual roles and responsibilities up to organization-wide priorities- As the SME for both Support and Customer Success, supported the evolution of our field execution frameworks, priority service offerings, and stood up related measurement and attribution- As partner to operational peers, supported the implementation of our new delivery management methodology, including the roll out of new proprietary tooling to all roles within Customer Success and Support. Served as the primary point of contact for Support and Customer success in driving what was then called the new “Connected Customer Experience”

Toronto, Canada Area

Set the foundation for Customer Success Business Management and Operations at a subsidiary level, driving strategic execution initiatives that enabled the rapid scaling of Azure Cloud solutions. Led the coordination, deployment and results measurement of 150+ solution architects and specialized resources to support enterprise clients during a pivotal time in the evolution of remote work. Championed operational excellence by implementing scalable processes and optimizing resource allocation, ensuring smooth transitions to cloud-based solutions amid the unprecedented challenges of the pandemic.Served on the Microsoft crisis management team, owning governance, evolution of ways of working, and communication as we navigated through the COVID 19 pandemic.

Mississauga

Provided executive-level support to Professional Services Sales & Delivery Leadership, supporting strategic programs and transformational initiatives across sales and delivery teams. Developed and maintained integrated end-to-end forecasting from bookings through to revenue recognition. Oversaw compliance initiatives and supported delivery analysis in support of organizational planning. Integrated and landed new Support and Delivery models to adapt to changing Cloud landscape, supporting growth of the Professional Services division from $175M to $250M

Mississauga

Supported a portfolio of territories generating $120M in annual Professional Services revenue. Acted as a strategic partner to Sales Leadership in deal forecasting, account and territory planning, and aligning sales territories and quotas. Led the transformation and daily execution of deal review and contracting processes, managing the migration and supporting the change management to a new in-house scoping, contracting, and delivery management system. Enabled the transference of a number of duties to offshore partners, supporting the strategic effort to reduce cost via global centers of excellence.

Ontario, Canada

Acted as Chief of Staff to Public Sector Enterprise Sales Leadership and as execution support to both the Azure and Modern Work Solutions Teams. Drove operational improvements and streamlined sales processes with a focus on measuring and enhancing performance, cross functional collaboration, and execution strategies. Built and maintained reporting supporting the Sales rhythm and monthly business reviews with with focus on execution against KPIs, key learnings, and performance management of sales teams.

Toronto, Ontario, Canada

Was responsible for internal sales collateral and materials supporting our go-to-market and sales initiatives. I leveraged and transformed our competitive data sets to establish a new competitor pricing database leveraged in the transformation of our offerings.

Toronto, Ontario, Canada

Was responsible for both inbound and outbound calls to AGF Trust Mortgage and RRSP clients. I excelled in outcome focused delivery and supporting management with valuable insights to support the evolution of our new hire on0boarding and customer services best practices.

Bba, Strategic Management

Education record