Consulting clients on optimizing dispatch management and customer support processes.Implementing tailored strategies to streamline transportation logistics for better service delivery.Leading a dedicated team that provides 24/7 dispatch support, quotes handling, and customer service.Ensuring service quality through regular performance assessments and client feedback.As a Senior Consultant at Techlance Hub, I specialize in delivering high-quality dispatch and customer support services tailored to the transportation and logistics industry. With a deep understanding of dispatch software and customer service platforms, I provide strategic solutions that improve operational efficiency and enhance customer experience.

Handling Marketing Team.Handling Social Media Management.Handling Admin TaskHandling daily Limo dispatching.Organized execution of daily tasks assigned by the company.Liaise with clients, colleagues & drivers, and always work for the best interest of the companyDispatch and distribute jobs on time and according to the company's procedure.Deal with queries related to the company and bookingsAnswering and composing emails.Affiliate handling all over the world.Answering Inbound calls.Taking the airport and local taxi/limo bookings.Booking over the phone, email, or online and inputting data accurately into the softwareprovided by the clients.Deal with queries related to the company and bookings.Respond to client inquiries promptly and professionally.

Handling daily Limo dispatching.Organized execution of daily tasks assigned by the company.Liaise with clients, colleagues & drivers, and always work for the best interest of the companyDispatch and distribute jobs on time and according to the company's procedure.Deal with queries related to the company and bookingsAnswering and composing emails.Affiliate handling all over the world.Answering Inbound calls.Taking the airport and local taxi/limo bookings.Booking over the phone, email, or online and inputting data accurately into the softwareprovided by the clients.Deal with queries related to the company and bookings.Respond to client inquiries promptly and professionally.

Handling daily Limo dispatching.Organized execution of daily tasks assigned by the company.Liaise with clients, colleagues & drivers, and always work for the best interest of the companyDispatch and distribute jobs on time and according to the company's procedure.Deal with queries related to the company and bookingsAnswering and composing emails.Affiliate handling all over the world.Answering Inbound calls.Taking the airport and local taxi/limo bookings.Booking over the phone, email, or online and inputting data accurately into the softwareprovided by the clients.Deal with queries related to the company and bookings.Respond to client inquiries promptly and professionally.

Handling daily Limo dispatching.Organized execution of daily tasks assigned by the company.Liaise with clients, colleagues & drivers, and always work for the best interest of the companyDispatch and distribute jobs on time and according to the company's procedure.Deal with queries related to the company and bookingsAnswering Inbound calls.Taking the airport and local taxi/limo bookings.Booking over the phone, email, or online and inputting data accurately into the softwareprovided by the clients.Deal with queries related to the company and bookings.Respond to client inquiries promptly and professionally.

Handling daily Limo dispatching.Organized execution of daily tasks assigned by the company.Liaise with clients, colleagues & drivers, and always work for the best interest of the companyDispatch and distribute jobs on time and according to the company's procedure.Deal with queries related to the company and bookingsAnswering Inbound calls.Taking the airport and local taxi/limo bookings.Booking over the phone, email, or online and inputting data accurately into the softwareprovided by the clients.Deal with queries related to the company and bookings.Respond to client inquiries promptly and professionally

Responsible for driving conversion, onboarding and activation of new riders on the platformManaging day-to-day records of supply growth, performance and quality with regular analysis and reporting of findingsEnsuring compliance with rider onboarding, training and registration processes & improving the rider recruitment and onboarding processesDriving execution of on-ground activities for new lead generation and rider activationTeach the trainer activities for Associate teamsMonitoring/improving enrollment numbers and eliminating supply shortagesNew Initiatives Management (In-app training + Implementation of virtual onboarding system) & Queue Management system at RTCsMonitoring teams to manage customer complaints regarding riders and taking necessary actionsManaging operations at the rider training sites and driving team performance around lead generation and conversion activitiesMaintaining strong communication of rider run-time issues with centralized teams

Resolving customer complains and Queries. Provides a training to riders.Doing a QMS of riders. Dispatching Order and maintaining Queue System. Making a riders ID on Rider Registration Portal.Resolving Riders account blocking issues.Managing warehouses Inventory.

TranscriptionMaking callsEditing audio filesDaily reporting of task CompletionEditable Software Usage

Work on ORACLE & ERPData ManagementCommunicate with different clientsWork closely with fabric input managementCoordinates with teamOnboard and offboard RecordInput and Offline maintenance