Alijah Rojas Email & Phone Number

New York, New York, United States

• Main point of contact for clients in the New York Tri-State
• Day-to-day desktop support for over 20 clients in New York and California, in-person and remote
• Manage backend/cloud hosted SaaS services for each client (Office 365, Dropbox, Box, VOIP phone systems, in-househosted file servers and MS Exchange servers)
• Procure equipment for clients as needed (servers, desktops, laptops, mobile devices, networking equipment, etc.)
• Produce quarterly reporting on overall IT infrastructure as requested
• Design and implement office A/V and video conferencing solutions for C-level executive offices and conference rooms

65 Broadway New York, NY 10006

• Addressed day-to-day desktop/server issues for clients
• Managed server/network/virtual environments for clients
• Maintained all hosted and virtual environments located at company’s data center (Virtual desktops, multipleExchange servers 2007 & 2010, Barracuda Spam Filtering for Internet and External Exchange)

• Worked to resolve any desktop or server issues that may arise for the company’s various clients.
• Worked as part of a team of technicians on any big project that may present itself.

902 Broadway New York, NY 10016

• Worked as part of a team in assisting company staff with Tier I technical issues.
• Provided onsite technical assistance on a daily basis to the company’s multiple field offices.
• Monitored incoming calls and emails to the support desk and proceeded to log and follow-up with them accordingly.