• Main point of contact for clients in the New York Tri-State• Day-to-day desktop support for over 20 clients in New York and California, in-person and remote• Manage backend/cloud hosted SaaS services for each client (Office 365, Dropbox, Box, VOIP phone systems, in-househosted file servers and MS Exchange servers)• Procure equipment for clients as needed (servers, desktops, laptops, mobile devices, networking equipment, etc.)• Produce quarterly reporting on overall IT infrastructure as requested• Design and implement office A/V and video conferencing solutions for C-level executive offices and conference rooms• Maintain client relationships and new client on-boarding

• Addressed day-to-day desktop/server issues for clients• Managed server/network/virtual environments for clients• Maintained all hosted and virtual environments located at company’s data center (Virtual desktops, multipleExchange servers 2007 & 2010, Barracuda Spam Filtering for Internet and External Exchange)

•Worked to resolve any desktop or server issues that may arise for the company’s various clients.•Worked as part of a team of technicians on any big project that may present itself.

•Worked as part of a team in assisting company staff with Tier I technical issues.•Provided onsite technical assistance on a daily basis to the company’s multiple field offices. •Monitored incoming calls and emails to the support desk and proceeded to log and follow-up with them accordingly.