Joshua Ali Email and Phone Number

-Uses a needs-based approach to provide transportation solutions for customers by identifying and overcoming objections during the sales process to close, as well as handling post-sale follow up to encourage repeat business and customer referrals-Utilizes Salesforce to prospect and manage sales opportunities, with focus on scheduling appointments, managing KPIs and converting 15% of leads to sales with the corporate average currently at a 10% closing ratio-Develops and implements marketing strategies to local credit unions (i.e. Magnify CU and Achieva CU) and local car rental offices to increase lead volume-Maintains and inspects vehicle inventory to ensure a quality product and stays informed of industry trends through monitoring industry websites

-Managed up to 22 direct reports at a time, organizing and implementing regional staffing, training, and performance evaluations including developing a training program for the promotional exam utilized by the region to increase understanding of company material, leading to the promotion of over two dozen employees-Reviewed collection reports to determine status and amounts of outstanding balances, mitigating losses to less than 1% of total revenue average annually while generating annual revenues of $1.5 million for fiscal year 2013, doubling revenue since hiring date -Established and maintained relationships with retail, business, and insurance customers and accounts (i.e. State Farm, Progressive, Atkins Global, CDM Smith and GEICO) to provide travel solutions to their employees in the region, increasing fleet size by 100% over 5 years

-Recommended and provided advice on a wide variety of products and services, including Loss Damage Waiver, Personal Effects Coverage, Personal Accident Insurance and Supplemental Liability Insurance -Prepared rental contracts by obtaining customer information and proper licensing, explaining fees, policies and procedures -Planned logistics with the regional rental fleet for requested times to ensure smooth transactions for rental customers and other National Car Rental branches-Provided support for local and national customers over the phone, in person, and through email while documenting records in the Odyssey system

-Operated office equipment (such as fax machines, copiers, and phone systems) while using computers for spreadsheet, word processing and database management-Answered telephones and gave information to callers, took messages, or transferred calls to relevant individuals-Greeted visitors, handled their inquiries, and directed them to the appropriate persons according to their needs-Setup and maintained paper and electronic filing systems for records, correspondence, and other materials