Ali Kermani Email & Phone Number

California, United States

San Jose, Ca, Us

-Spearheaded strategic partnerships with partner operations and selling teams, managing project scope, solution design, and user acceptance testing to align business objectives.-Prioritized and executed channel & partner ops requirements effectively, ensuring seamless operation within sprint cycles.

San Jose, Ca, Us

Redwood City, California, Us

Bredebro, South Denmark, Dk

Bredebro, South Denmark, Dk

Bredebro, South Denmark, Dk

San Jose, Ca, Us

• Responsible for development & administration of a highly visible & strategic CRM component, Enabling business process management & optimization, Serving hundreds of users, as part of the new Networking Academy technology platform using salesforce.com platform, Java programming.• Responsible for routine administration tasks, troubleshooting, Estimate work package as part of agile development plan execution, business process analysis & modeling, producing technical specification related to CRM applications from end user business requirement, liaise with remote /onsite engineers, Track development, test, demo/end user training, and production release process. Daily task management, weekly & monthly prioritized planning, and resource optimization. Adapted very well to a high pace, diverse, various business context, collaborative, multi partner, and cross functional environment. Delivered high end user satisfaction, meeting deadlines and management expectation • Lead offshore technical team, planned activities & progress reporting according to management expectations. Tracked all pending end user inquiries, developed workflow reports and dashboards enabling case demand management, Overseeing 3 offshore resources. Successful planning, execution, knowledge transfer, business validation & documentation related to resource rolling off transition. • Project and portfolio management, workflow optimization and information systems analysis and administration, using Salesforce business system. Process analysis, design, functional modeling and system documentation. User requirement, specification, and data administration.• Administer five instances of salesforce.com, external data synchronization, Apex Triggers, Workflow Rules, User role, profile and permission set management. AppExchange installation and code promotion.

• Improved customer contact and intimacy by providing a much easier to use and navigate business external eCommerce site , Designed external website with an improved information structure using JavaScript and J2EE servlets on both Windows and Linux, Google web toolkit, CSS.• Designed databases with MySQL; database programming with Java JDBC, Java programming, client/server modeling, GWT-RPC;• Performed search engine optimization (SEO), working with Google AdWords.

• Designed & Developed product inventory databases on Firebird server; Streamlined Business operation, Increased process efficiency & accuracy of rug and antiques inventories by bringing automation, prevent inventory loss & accelerate item search using software based inventory system.• Modified and enhanced company’s website resulting in a vast improvement.• Performed HTML optimization; worked on Search Engine Optimization (SEO) strategies to increase website traffic. Changes made to search engine optimization resulted in taking both organic and sponsored search results to top on Google search engine.• Utilized Google AdWords, Google Analytics concepts and techniques to track and monitor effectiveness of allocated marketing budget versus spent.• Developed training materials and delivered customized training to staff.

Advanced Program Management Certificate Program, Program Management

Education record

Master Of Science, Computer Science

Master, Solar Energy Engineering