– Conducted thorough analysis of DeFi Start-Up proposals.– Oversaw incubation of projects at various stages (conceptualization, MVP, initial funding rounds), identifying areas of improvement in business strategy.– Assisted in the creation and presentation of project-supporting materials.– Guided projects from initial pitch to token generation event.– Initiated introductions to influential industry figures to facilitate partnerships aligned with project objectives.

– Helped to increase client engagement by having a high overview of both the Customer Support and Community Management teams. – Optimized cross-communication within the development and CS departments. – Acted as a liaison between both main stakeholders and C-suite, delivering major updates on the company's progress in accordance with the given roadmap.

Primarily focused on expanding our company network and growing our media presence to strengthen brand awareness.

Responsible for Business Partnerships Development & Sales Growth.

– Managed to act as a liaison between C-level Management and business partners.– Established and maintained business relationships with our white label customers and infrastructure teams, VIP customers, as necessary.– Completed timelines and chronologies at the request of management or clients due to complaints regarding service failures.– Maintained up-to-date records at all times. Developed effective relationships with all departments through clear communication.Techstack:– internal CRM/ CMS

– Coordinated co-workers through multiple departments to manage occurring incidents.– Created support knowledge base for diagnostics and solution implementation.– Translated and communicated complex technical information to a variety of different audiences.– Assisted first-tier advisors with troubleshooting advice and took ownership of more complicated cases through to resolution.– Created feature requests for users requiring changes to online content setup bridging the gaps between business and technical users.– Recommended workflow improvements and efficiency opportunities that allowed an increase in email response time.Techstack:– Jira– Confluence– Service Desk

EdTech/ Marketplace– Provided excellent customer service, with an emphasis on communication and quality service.– Teamed with outside groups to resolve end-to-end issues occurring within our product line.– Implemented procedures and scripts to assist with customer care.– Created feature requests for users requiring changes to the online content setup.– Documented problems in the support solution database for diagnostics and solution implementation.– Enhanced service during peak enrollment season through improved communication and follow-up.Techstack:– Zendesk– Jira– Intercom– tawk.to– internal admin tools

B2B cloud IT application provider, Microsoft golden partner– I delivered service and support to customers using and operating automated call distribution phone software and remote connection.– Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.– Identified and escalated priority issues per client specifications.– Performed diagnostics and troubleshooting of system issues, documented help desk tickets/ resolutions.– Conducted system software installation and optimization remotely.Techstack:– Footprints– TeamViewer