- Managed the largest airport and home-city branch- Managed two on-site and two off-site offices including inventory management, personnel needs, and any special requests- Achieved an all time record of 600 vehicles on rent, highest of any branch in Toronto in Jan 2017- Growth of 13% FY17, and over 30% FY16 and FY15. Received 3 awards in 4 years for top growth amongst all branches in GTA.- Increased monthly total income by 20% FY17- Increased operating profit for FY17 by 17%. Increased net profit for FY16 by 26%, Total revenue per day increased by 6.4% for FY17- Personally mentored employees, in order to prep them for interviews, and help them achieve promotability- Coached, and managed a team of 30 staff on sales techniques/effectiveness, customer service, and general business operations- Promoted 6 employees to BRM, 13 employees to ABRM, and 4 employees to head office- Project planning, scheduling, goal setting and progression tracking with our team members- Provided outstanding customer service and set customer service record scores of 95% completely satisfied customers. Received award for top customer service amongst all branches.- Responsible for managing P&L statement and being able to create plans to monitor and lower costs.

- Achieved numerous customer satisfaction awards for leading the greater Toronto area branches by coaching employees on best practices and exceeding corporate expectations. Set a record of 89% completely satisfied customers over a 12 month average- Personally committed to growing the business through a number of means, i.e. strengthening relationships with accounts, marketing, creating and utilizing a phone plan. Grew the business at 40%, set a record and became the largest branch in the entire GTA- Created a fun and competitive environment in which the entire team competed on a multitude of metrics- Trained and developed employees with sales and customer satisfaction, assisting them with promotability. Led by example and won three sales awards, while also developing employees to be promoted to the assistant manager position.- Branch received a prestigious award for performing above group average for growth, profitability, and Customer Service

- Developed a payroll system that increased efficiency and was adopted by other departments as a time saving application.- Process optimization, system update suggestions and system training- Refined raw data collected through a variety of sources to create useful information- Presented information in written and verbal form to key stakeholders- Managed multiple projects simultaneously with a high level of organization to meet deadlines- Main point of contact for other team members for any project related inquiries