Product Owner Of Azercell App
Current
Sep 2024 - Present
AeroLeads people directory · profile
Namik Alikhanov Email & Phone Number
B2C Marketing & CX Management | Product Owner of Azercell App
at
Azercell Telecom LLC
1 phone found
area 778
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
B2C Marketing & CX Management | Product Owner of Azercell App
Location
Baku City, Baku Ekonomic Zone, Azerbaijan
Company size
Who is Namik Alikhanov? Overview
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Quick answer
Namik Alikhanov is listed as B2C Marketing & CX Management | Product Owner of Azercell App at Azercell Telecom LLC, a with 961 employees, based in Baku City, Baku Ekonomic Zone, Azerbaijan. AeroLeads shows phone signal with area code 778 and a matched LinkedIn profile for Namik Alikhanov.
Namik Alikhanov previously worked as Product Owner of Azercell App at Azercell Telecom Llc and B2C Marketing & CX Management | Business Analyst, Azercell Telecom LLC at Azercell Telecom Llc. Namik Alikhanov holds Master'S Degree, State Law from The Academy Of Public Administration Under The President Of The Republic Of Azerbaijan.
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Email format at Azercell Telecom LLC
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Azercell Telecom LLC
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Profile bio
About Namik Alikhanov
I am a dedicated and adaptable professional with a proven track record in the field. My experience in Python programming is complemented by a strong proficiency in data manipulation and modeling using Pandas and Scikit-Learn. Additionally, I have hands-on experience with Streamlit for creating interactive data visualizations, enabling the transformation of complex information into accessible and actionable insights for both technical and non-technical stakeholders.My work is characterized by meticulous attention to detail and a resolute commitment to problem-solving. I am a collaborative team player who actively contributes to projects on platforms such as GitHub. My ability to perform well under pressure, combined with a genuine passion for innovation, positions me as an invaluable asset to any team. I am enthusiastic about taking on fresh challenges and eagerly offer my skills and positive attitude to help achieve organizational success.
Current workplace
Namik Alikhanov's current company
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Azercell Telecom Llc
8 roles
Namik Alikhanov work experience
A career timeline built from the work history available for this profile.
B2C Marketing & Cx Management | Business Analyst, Azercell Telecom Llc
• Spearheading business analysis for Project "Kabinetim" focusing on implemented new features.• Leveraging data analysis techniques to extract actionable insights and drive informed decision-making.• Utilizing big data technologies and Python libraries to process, analyze, and visualize large datasets.• Collaborating with cross-functional teams to gather requirements, define project scopes, and ensure alignment with organizational goals.• Developing and maintaining dashboards and reports for effective communication of key metrics and trends.
Dec 2023 - Nov 2024
Contact Center Support Data Analytic & Workforce Management Specialist
• Voice bot (Aicell) project - Partner with stakeholders across business units to develop analyses and documentation in a collaborative way. - Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes. - Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. - Quality Assurance: Participate in system testing, user acceptance testing, and validation of implemented solutions. Ensure that delivered solutions meet the specified requirements and are of high quality. - Process Improvement: Identify areas for process optimization and efficiency enhancement. - Recommend process improvements and assist in their implementation.• Performance monitoring app project:- Partner with stakeholders across business units to develop analyses and documentation in a collaborative way. - Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes. - Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. - Quality Assurance: Participate in system testing, user acceptance testing, and validation of implemented solutions. Ensure that delivered solutions meet the specified requirements and are of high quality. - Process Improvement: Identify areas for process optimization and efficiency enhancement. - Recommend process improvements and assist in their implementation.• Test new and existing products• Analyze customer survey• Data visualization• Forecasting contact volumes (calls, chats, e-mails)• Capacity Planning• Scheduling staff around forecast contact volumes and Average Handling Time• Managing on a day-to-day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism• Preparing reports and analyze Contact Centre data to improve processes• Monitoring adherence to agent work schedules in ensuring a high level of customer service standards
May 2022 - Dec 2023
Customer Channels Management Department / Customer Experience
Nov 2021 - Jun 2022
Workforce Management
• Forecasting contact volumes (calls, chats, e-mails)• Capacity Planning• Scheduling staff around forecast contact volumes and Average Handling Time• Managing on a day-to-day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism• Planning Vacations, Trainings and other absenteeism• Setting performance targets for service Level, efficiency and quality metrics• Preparing reports and analyze Contact Centre data to improve processes• Monitoring adherence to agent work schedules in ensuring a high level of customer service standards- 150 indirect FTE
Oct 2021 - Apr 2022
Premium Support Line, Senior Representative
Jan 2020 - Apr 2022
Call Center Team Member Staff
Dec 2018 - Jan 2020
Call Center Team Member Outsource
Dec 2017 - Dec 2018
Team & coworkers
Colleagues at Azercell Telecom LLC
Other employees you can reach at azercell.com. View company contacts for 961 employees →
NM
Nigar Mukhtarova
Colleague at Azercell Telecom LlcAzerbaijan
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MƏ
Mamed Əliyev
Colleague at Azercell Telecom LlcAzerbaijan
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ST
Sevinj Teymurova
Colleague at Azercell Telecom LlcAzerbaijan
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İİ
İlham İbrahimov
Colleague at Azercell Telecom LlcBaku, Baku Ekonomic Zone, Azerbaijan
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UI
Ulviya Iman
Colleague at Azercell Telecom LlcAzerbaijan
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CX
Caca Xaz
Colleague at Azercell Telecom LlcAzerbaijan
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ST
Sabina Tagiyeva
Colleague at Azercell Telecom LlcAzerbaijan
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SA
Sarvinaz Alakbarova
Colleague at Azercell Telecom LlcBaku City, Baku Ekonomic Zone, Azerbaijan
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SS
Samir Soff
Colleague at Azercell Telecom LlcAzerbaijan
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VJ
Vugar Jalilov
Colleague at Azercell Telecom LlcAzerbaijan
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Nigar Mukhtarova
Colleague at Azercell Telecom LlcAzerbaijan
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MƏ
Mamed Əliyev
Colleague at Azercell Telecom LlcAzerbaijan
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ST
Sevinj Teymurova
Colleague at Azercell Telecom LlcAzerbaijan
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İİ
İlham İbrahimov
Colleague at Azercell Telecom LlcBaku, Baku Ekonomic Zone, Azerbaijan
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UI
Ulviya Iman
Colleague at Azercell Telecom LlcAzerbaijan
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CX
Caca Xaz
Colleague at Azercell Telecom LlcAzerbaijan
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ST
Sabina Tagiyeva
Colleague at Azercell Telecom LlcAzerbaijan
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SA
Sarvinaz Alakbarova
Colleague at Azercell Telecom LlcBaku City, Baku Ekonomic Zone, Azerbaijan
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SS
Samir Soff
Colleague at Azercell Telecom LlcAzerbaijan
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VJ
Vugar Jalilov
Colleague at Azercell Telecom LlcAzerbaijan
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2 education records
Namik Alikhanov education
Master'S Degree, State Law
Bachelor'S Degree, Law
FAQ
Frequently asked questions about Namik Alikhanov
Quick answers generated from the profile data available on this page.
What company does Namik Alikhanov work for?
Namik Alikhanov works for Azercell Telecom LLC.
What is Namik Alikhanov's role at Azercell Telecom LLC?
Namik Alikhanov is listed as B2C Marketing & CX Management | Product Owner of Azercell App at Azercell Telecom LLC.
What is Namik Alikhanov's phone number?
AeroLeads has found 1 phone signal(s) with area code 778 for Namik Alikhanov at Azercell Telecom LLC.
Where is Namik Alikhanov based?
Namik Alikhanov is based in Baku City, Baku Ekonomic Zone, Azerbaijan while working with Azercell Telecom LLC.
What companies has Namik Alikhanov worked for?
Namik Alikhanov has worked for Azercell Telecom Llc.
Who are Namik Alikhanov's colleagues at Azercell Telecom LLC?
Namik Alikhanov's colleagues at Azercell Telecom LLC include Nigar Mukhtarova, Mamed Əliyev, Sevinj Teymurova, İlham İbrahimov, and Ulviya Iman.
How can I contact Namik Alikhanov?
You can use AeroLeads to view verified contact signals for Namik Alikhanov at Azercell Telecom LLC, including work email, phone, and LinkedIn data when available.
What schools did Namik Alikhanov attend?
Namik Alikhanov holds Master'S Degree, State Law from The Academy Of Public Administration Under The President Of The Republic Of Azerbaijan.
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