Ali Khazem Email and Phone Number

I had an incredible time at Centennial College as a Junior Research Analyst; I learned to compile and interpret thousands of units of data from students across multiple campuses, increased my understanding of the software used, and most of all, it was at Centennial College where I was studying accounting at the time so I was able to offer a different perspective. I honed my understanding of Excel from my previous time at the CRA and further increased that knowledge through the use of new commands due the scale of the data I dealt with. In addition, I learned a lot from my colleagues about teamwork and communication because the information I handled was being used by my co-workers and senior management for decision-making purposes; as well as the many meetings we would have to discuss research projects. The data I handled was used to create key performance indicator surveys (for student satisfaction), and to increase the response rates by students to ensure maximum accuracy of the surveys. The survey response rate increased in 2015 by 2% and all goals & objectives were met.

My time at the Canada Revenue Agency was important because it helped to mold my interpersonal skills while driving my ambition to work in an efficient manner. I dealt with a lot of numbers and communicated with taxpayers on a daily basis. Looking through data, I determined if a taxpayer had not filed their returns and contacted them through various means to inform them to file their overdue tax returns. This information would sometimes be escalated to upper management depending on the situation. Here I began using Excel in a business setting and used it for certain analysis tools. In addition, we would conduct meetings on how we could be more efficient on a day-to-day basis. At the end of my two terms at the CRA, I earned the 'Assistant Director’s Award of Excellence for Exceptional Contributions to the Goals and Objectives of the Toronto East Tax Services Office' due to the efficiency of increased returns and accurate assessments.