Muhammad Ali Sher Email and Phone Number
Goal-oriented professional with a Bachelor's degree in Software Engineering and a proven aptitude for IT and software tools. With over two years of diverse experience in the BPO industry, specializing in USA and UK-based roles, I have successfully served in various capacities. From my early roles as a Customer Support Representative and Customer Sales Service associate to my current position as a Senior Claims Collection Officer in a B2B company, I have consistently demonstrated exceptional customer service skills and a drive for success. My adaptability, strong communication skills, and deep understanding of the BPO industry have allowed me to excel in different roles and build strong relationships with clients. If you're seeking a dedicated professional with a solid IT background and a track record of success in various customer-centric roles within the BPO industry, let's connect and explore potential synergies.
Smart Resources Smc-Private Limited
View- Website:
- smartresourcespvt.com
- Employees:
- 41
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Senior Sales ExecutiveSmart Resources Smc-Private LimitedIslamabad, Pk
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Client Relationship ExecutivePro Global Pvt. Ltd. Aug 2023 - PresentIslāmābād, PakistanResponsibilities:- Cultivated and maintained strong relationships with clients, ensuring their satisfaction and addressing any concerns or inquiries.- Acted as the main point of contact between clients and the organization, facilitating effective communication and collaboration.- Conducted regular check-ins with clients to assess their needs, gather feedback, and identify opportunities for service improvement.- Collaborated with internal teams to ensure the delivery of high-quality services and the resolution of client issues.- Provided clients with updates on the status of their accounts and addressed any billing or service-related queries.- Prepared and presented reports on key performance indicators and service metrics to clients. -
Senior Collections SpecialistPro Global Pvt. Ltd. Aug 2022 - Aug 2023Islāmābād, PakistanResponsibilities:- Led negotiations with insurance companies and defense attorneys to facilitate settlements for disputed medical bills on behalf of clients (Doctors/Medical providers).- Utilized effective communication skills through calls, emails, and faxing to resolve billing disputes and reach favorable agreements. - Collaborated with internal teams to gather necessary documentation and information for negotiation purposes.- Managed a portfolio of accounts, ensuring timely follow-ups and resolution of outstanding issues.- Maintained accurate and detailed records of negotiations and settlements using internal systems.
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Customer Service Sales RepresentativeTouchstone Communications Pk Jan 2022 - Jul 2022Islāmābād, PakistanResponsibilities:- Engaged with customers to understand their needs and provided tailored solutions to meet their requirements.- Managed inbound and outbound sales calls, promoting products and services to potential clients.- Demonstrated a deep understanding of the company's offerings and effectively communicated product features and benefits.- Resolved customer inquiries and concerns promptly, ensuring a positive customer experience.- Met and exceeded sales targets through effective communication and persuasion skills. Utilized customer relationship management (CRM) software to document interactions and update customer information. -
Customer Support RepresentativeHtech Solutions (Pvt) Limited Jun 2021 - Jan 2022Islāmābād, PakistanResponsibilities:- Managed phone banking services for a government bank, National Bank of Pakistan, as part of a third- party contract with HTCH Solution.-Addressed customer inquiries related to banking information, loans, account details, and standard operating procedures.-Handled complaints management, ensuring timely resolution and customer satisfaction.-Oversaw account activations and assisted with the blocking of debit cards and checkbook requests.-Maintained accurate and confidential customer records on a designated Customer Relationship Management (CRM) system.-Provided comprehensive support regarding account-related concerns, ensuring compliance with banking regulations and procedures. -
Data AnalystLine East Leads Llc Feb 2019 - Mar 2020Rawalpindi, Punjab, PakistanResponsibilities:- Analyzed large datasets to extract valuable insights, identify trends, and provide data-driven recommendations for business improvement.- Developed and maintained data models, ensuring data accuracy, consistency, and reliability for reporting purposes.- Collaborated with cross-functional teams to understand business requirements and translate them into data analysis solutions.-Created and presented data visualizations and reports to communicate findings to both technical and non-technical stakeholders.
Muhammad Ali Sher Education Details
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Computer Software Engineering
Frequently Asked Questions about Muhammad Ali Sher
What company does Muhammad Ali Sher work for?
Muhammad Ali Sher works for Smart Resources Smc-Private Limited
What is Muhammad Ali Sher's role at the current company?
Muhammad Ali Sher's current role is Senior Sales Executive.
What schools did Muhammad Ali Sher attend?
Muhammad Ali Sher attended Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology.
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Muhammad Ali Sher
Python Developer | Skilled In Django & Flask | Dedicated To Innovative And Efficient CodingLahore -
Muhammad Ali Sher
University Lecturer At Muhammad Nawaz Shareef University Of Agriculture, MultanMultan -
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