Muhammad Ali Sher Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

Responsibilities:- Cultivated and maintained strong relationships with clients, ensuring their satisfaction and addressing any concerns or inquiries.- Acted as the main point of contact between clients and the organization, facilitating effective communication and collaboration.- Conducted regular check-ins with clients to assess their needs, gather feedback, and identify opportunities for service improvement.- Collaborated with internal teams to ensure the delivery of high-quality services and the resolution of client issues.- Provided clients with updates on the status of their accounts and addressed any billing or service-related queries.- Prepared and presented reports on key performance indicators and service metrics to clients.

Islāmābād, Pakistan

Responsibilities:- Led negotiations with insurance companies and defense attorneys to facilitate settlements for disputed medical bills on behalf of clients (Doctors/Medical providers).- Utilized effective communication skills through calls, emails, and faxing to resolve billing disputes and reach favorable agreements. - Collaborated with internal teams to gather necessary documentation and information for negotiation purposes.- Managed a portfolio of accounts, ensuring timely follow-ups and resolution of outstanding issues.- Maintained accurate and detailed records of negotiations and settlements using internal systems.

Islāmābād, Pakistan

Responsibilities:- Engaged with customers to understand their needs and provided tailored solutions to meet their requirements.- Managed inbound and outbound sales calls, promoting products and services to potential clients.- Demonstrated a deep understanding of the company's offerings and effectively communicated product features and benefits.- Resolved customer inquiries and concerns promptly, ensuring a positive customer experience.- Met and exceeded sales targets through effective communication and persuasion skills. Utilized customer relationship management (CRM) software to document interactions and update customer information.

Islāmābād, Pakistan

Responsibilities:- Managed phone banking services for a government bank, National Bank of Pakistan, as part of a third- party contract with HTCH Solution.-Addressed customer inquiries related to banking information, loans, account details, and standard operating procedures.-Handled complaints management, ensuring timely resolution and customer satisfaction.-Oversaw account activations and assisted with the blocking of debit cards and checkbook requests.-Maintained accurate and confidential customer records on a designated Customer Relationship Management (CRM) system.-Provided comprehensive support regarding account-related concerns, ensuring compliance with banking regulations and procedures.

Rawalpindi, Punjab, Pakistan

Responsibilities:- Analyzed large datasets to extract valuable insights, identify trends, and provide data-driven recommendations for business improvement.- Developed and maintained data models, ensuring data accuracy, consistency, and reliability for reporting purposes.- Collaborated with cross-functional teams to understand business requirements and translate them into data analysis solutions.-Created and presented data visualizations and reports to communicate findings to both technical and non-technical stakeholders.