Aliman S. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, My

Cyberjaya, My

Malaysia

• Customer focused support role, working with Zendesk Ticketing software to assist and liaise with customers, managing SLAs in a timely manner.• Troubleshoot and resolve incidents related services IPSEC / SSL / Open VPN Connections, vLANs, VRF's, Access Lists, Routing protocols (OSPF, BGP), Routing Policies, working for an IoT company.• Liaison with Mobile Networks to identify root cause of problems and issues.

Cyberjaya, Selangor, Malaysia

Operational/Support Analyst based in the 24x7x365 US Experian Global Operations Center (EGOC) at the Allen, TX Data Center. Member of a multi-disciplined EGOC technical analyst team that works a 12 hour shifts 3 days / 4 days a week with alternating weeks. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.- The EGOC provides 24x7x365 support to the NA, APAC and some… Show more Operational/Support Analyst based in the 24x7x365 US Experian Global Operations Center (EGOC) at the Allen, TX Data Center. Member of a multi-disciplined EGOC technical analyst team that works a 12 hour shifts 3 days / 4 days a week with alternating weeks. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.- The EGOC provides 24x7x365 support to the NA, APAC and some LATAM business regions- First line operational support of mainframe, server/distributed & network platforms - Initial technical point of contact for clients and users- Pro-Active monitoring of production environments- Managing & resolving alerts; escalation of issues to higher tier support where necessary- Ensuring service levels are met or exceeded- Incident management support for P1 and P2 issues.- Provide clients with a professional/courteous/helpful service delivery experience - Prompt and efficient triage and remediation of alerts and system notifications- Partner with Change Management to ensure changes adhere to Change Management policies- Partner with technical teams on change implementations- Analyze system and service trends in support of Continual Process Improvement- Develop and document operations center processes and procedures Show less

Cyberjaya

Sept 2015 - Aug 2017===============- Assigned to Global Network Engineering team to support leverage account.- Act as Network Project Engineer to handle every network request from clients.- Responsible to do changes to the network devices to fulfill the requirement.- Assist with planning, design and optimization of LAN, while ensuring that change control procedures are followed.- Operate network hardware/software configurations in accordance with standards and… Show more Sept 2015 - Aug 2017===============- Assigned to Global Network Engineering team to support leverage account.- Act as Network Project Engineer to handle every network request from clients.- Responsible to do changes to the network devices to fulfill the requirement.- Assist with planning, design and optimization of LAN, while ensuring that change control procedures are followed.- Operate network hardware/software configurations in accordance with standards and procedures.- Establish and control processes to ensure integrity and compliance.Jan 2015 - Aug 2015==============Outsource Network Engineer to Hewlett-Packard (Dedicated for Con-Way Inc.)Key responsibilities:- Dedicated network engineer for US transportation based client, Con-way Inc. Responsible to deliver Business partner and Infrastructure related projects and level 3 support for 400+ worldwide sites.- Primarily working on Cisco Wireless Controllers & Access points as well as firewalls (PIX/ASA).- Build network infrastructure for new sites and warehouses of Con-Way worldwide and setup site to site VPNs to Portland main site. This includes WAN/gateway routers, site LAN (distribution/access layer), WLC and wireless access points, DMZ setup, outbound internet with ASA firewall and IPSec/GRE VPN tunnels with Portland site as backup or primary path depending on site architecture.- Implement projects involving network infrastructure setups for Con-way remote sites.- Execute WAN upgrades for Con-way worldwide sites.- Provide level 3 on-call support for severity 1 & 2 incident tickets.- Perform peer reviews of engineering work orders created by network team members for project implementation. Show less

Putra Jaya, Malaysia

Network & System Services.Responsibilities.1. Assigned to project team which is deploying every new coming project and also maintaining the existing.2. Ensure continual process improvement of the NOC, not limited to automation of NOC activities, reporting, implementation and operation of monitoring activities and administration on the operational level.3. Develop, document, implement and maintain process and procedures on the day-to-day operations and the integration of new… Show more Network & System Services.Responsibilities.1. Assigned to project team which is deploying every new coming project and also maintaining the existing.2. Ensure continual process improvement of the NOC, not limited to automation of NOC activities, reporting, implementation and operation of monitoring activities and administration on the operational level.3. Develop, document, implement and maintain process and procedures on the day-to-day operations and the integration of new services.4. Maintaining technical internal IT support such as company portal, graph monitoring, access card and infrastructure.5. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of schedules jobs.6. Helping Pre-Sales to study, analyze, integrate and architect network infrastructure solution according to customer business, technical and operational requirement.7. Assists in preparation of BOM and quotation, liaising with partner/principal on technical aspects, solution verification, proposal write-up, customer presentations and clarifications.8. Liaise with internal or 3rd party deployment team to ensure success deployment of projects9. Troubleshoot problems and issues (technical, process, etc.) encountered while keeping the customer informed.10. Responsible to provide technical support while ensuring the network infrastructure is well integrated, properly configured, tested, secured and available for service at all times.11. Assists technical problems, acquiring pertinent data/information, able to analyze problems and follow procedures to resolve issues.12. Monitor LAN/WAN, TCP/IP network for campus and corporate networks. Show less

Puchong, Selangor

Network & System MaintenanceResponsibilities:1. Perform troubleshooting of technical problems related to hardware/networks and coordinating with other support team members from other disciplines.2. Responsible for the implementation of various network related projects, including gathering deployment scope, performing user acceptance test, documentation and knowledge transfer.3. Handling deployment specifically on routers, switches, load balancer, firewall, Intrusion… Show more Network & System MaintenanceResponsibilities:1. Perform troubleshooting of technical problems related to hardware/networks and coordinating with other support team members from other disciplines.2. Responsible for the implementation of various network related projects, including gathering deployment scope, performing user acceptance test, documentation and knowledge transfer.3. Handling deployment specifically on routers, switches, load balancer, firewall, Intrusion Preventions System, Wireless equipment, traffic shaping equipment, DMZ environment etc.4. Liaise with vendor to check on hardware availability and perform monitoring, maintenance and support services for antivirus and web content filtering. Show less

Alor Gajah, Melaka, Malaysia

Event Planner & Training Coordinator

Bachelor'S Degree, Computer Science (Networking)

Diploma, Computer Electronic