Mariam Ali Email & Phone Number

Evanston, Il, Us

Manage, lead, and develop associates to NorthShore University Health System standards.Leverage technological enhancements to optimize patient access to NorthShore services and to enhance the overall customer relationship.Responsible for managing patient access operations and responding to patient, physician, and employee issues in a timely fashionImplement and support departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment.Ensure adherence to strict HIPAA guidelines when speaking with patients and families.

Evanston, Il, Us

Chicago, Il, Us

Develop and analyze forecasted business unit performance through collaboration with key stakeholders and driving the budgeting planning processProvide analytical and financial support to functional departments including Operations, Marketing and Business DevelopmentDevelop, prepare, analyze and draw insights from periodic management, operational and financial reporting used to drive decision making.Conceptualize complex business issues and prepare meaningful analysis.Perform month-end close tasks and prepare financial statement analysis.Prepare bank and general ledger account reconciliations.Update accounting processes and procedures while making best use of automation tools.Assist internal and external auditors in the timely resolution of audit requests and questions.Drive continuous improvement and standardization within the functional area.Perform other related duties or ad hoc projects within the scope of responsibilitiesEnhance analytic and reporting approaches to drive greater understanding of business economics

Chicago, Il, Us

• Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints• Provide ongoing coaching, training, and feedback.• Proactively promote lending services to help achieve product sales and service level goals.• Develop business and build relationships with customers• Develop and train staff through effective coaching techniques; ensuring customer satisfaction & achievement of Call Center goals and objectives.• Fraud Prevention• Act as a Subject Matter Expert on departmental processes and utilize strong procedural and product knowledge to support representatives and provide on the spot training, coaching, mentoring, and feedback.• Regularly review customer experience quality scores providing performance feedback to representatives as well as providing updates to management on behavioral trends.• Monitor department metrics and adjust workforce accordingly to support business need.• Monitor Score, Assess, and Coach Call Center Representative calls.• Quality Assurance• Review and respond to Escalated , Id Theft, Bankruptcy, Deceased, and other cases requiring managerial discretion.• Ensure top tier Quality Calls by helping to grow reps towards excellent QA.• Assist with and resolve escalated customer interactions by ensuring follow-up in a timely manner.• Create helpdesk tickets to report technical difficulties, escalated/legal complaints, and/or representative errors.• Work on departmental projects as assigned.• Oversee Call Center Management in absence of Section Manager and Department Manager.• Member of Escalations Team – Assist representative with sensitive matters.• Assist with team huddles and meetings.• Assist with new hire and refresher training

Chicago, Il, Us

Exercise executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives.· Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints· Attract, motivate, onboard, and retain staff. Provide ongoing coaching &training· Proactively promote banking services to help achieve branch sales goals.· Develop business and build relationships with customers.· Develop and train staff through effective coaching techniques; ensuring customer satisfaction & achievement of Banking Center goals and objectives.· Adhere to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure.· Exercise the usual authority of management concerning staffing, performance appraisals, promotions, salary recommendations & terminations.· Conducts monthly sales and coaching meetings as well as weekly sessions with Banking Center staff.· Responsible for all tracking and reporting as required by Retail management.· Participate in service activities within the Banking Center community, such as Chambers, charities, NFP Organizations, and Rotaries to promote goodwill and generate new business.· Ensure Compliance of the Bank's policies and procedures.

Charlotte, Nc, Us

Lead a team of sales and service professionals to meet and exceed sales goals and customer satisfaction targetsDirectly work with customers to build relationships uncover and satisfy their financial needs through the sale of products and services offered by the bankEnsure audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.Establish staffing schedule and assist with recruiting, training, and performance managementSupervising and coaching the team on proper behaviors, sales techniques, service responsibilities and compliance guidelines, while modeling the sameEnsuring completion of regulatory compliance and training specific to sales and service responsibilities for the entire staff.Managing difficult situations with customers and fulfilling of client requestsDrive day-to-day operational excellence and ensuring compliance requirements are met.Coach and train the teller and platform team to process transactions accurately, efficiently in accordance with established policies and proceduresAssist teller & platform associates by using in-depth policy and procedure knowledge to handle more complex transactions and issuesCreate workforce stability by cultivating an engaged, spirited and well-coached team.Assess Banking Center operations to ensure audit compliance with regards to company policies and proceduresAudit BC and identify areas of opportunities with-in the center for improvement of operational compliance.Examine Banking Center staff and assess knowledge and comprehension of company policies and proceduresMonitor and ensure adherence to action plans set by center.Trackoperational performance of Banking CenterReport areas of opportunity to executive management teamAssist with Banking Center operations control, coaching, and developmentTrain Banking Center associates on new policies and proceduresParticipate in Internal Security and Risk investigations·

New York, Ny, Us

Assisting customers with personal banking needs & sales.Cash handling, cash shipment verification, vault balancing, ATM processingCash level management, issuing official checks, money orders, travelers cheqes and gift cheqesAccuracy advocate, work preparation, inventory management, balancing coin machineHandling customer complaints and issues

Transmit information or documents to customers, using computer, mail, or facsimile machine.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Hear and resolve complaints from customers or the public.Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.File and maintain records.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Process and prepare memos, correspondence, travel vouchers, or other documents.Schedule appointments and maintain and update appointment calendars.Enroll individuals to participate in programs and notify them of their acceptance.Training, on-boarding, & continued education management of drivers

Chicago, Illinois, Us

Data EntryFilingAdministrative tasksCopying/Faxing/scanningLoggingMisc ErrandsMail preparationRecords organizationSchedule tracking

Business Administration, Management And Operations

General Education