Ali Roberts Email & Phone Number

Thornton, Co

• Network with local park and recreation agencies and school districts to obtain facility rentals • Create a yearly budget plan for employee payroll, equipment orders, and facility rentals• Continue program development for 3,500+ annual participants through quality programming, marketing, and cross selling to meet the communities needs• Supervise, train, direct, and mentor one full time sports coordinator and 15 part time youth sports officials

Thornton, Co

• Facilitated the organization, management, and operation of youth sports programs• Recruited, trained, and taught 480+ annual volunteer coaches the YMCA philosophy and coaching techniques• Oversaw and delegate gym supervisors, scorekeepers, and officials • Enforced YMCA specific rules, safety guidelines, and facility procedures• Completed HR procedures for onboarding staff members and daily office tasks

Hilton Head Island, Sc

• Managed customer relations and resolved any customer complaints• Supervised inbound calls and handled ticket reservations and sales• Managed every day staff through hiring of new employees, training, and intern reviews • Lead all special events on board each vessel such as weddings, receptions, corporate functions, etc.• Promoted and sold each cruise to meet financial goals

Hilton Head Island, Sc

• Worked directly with customers through ticket sales and on board vessels• Executed events in an efficient and professional way• Carried out daily office tasks such as customer calls and revenue reports

Grant Village, Yellowstone National Park

• Planned recreation activities each week that were educational, active, and entertaining for an audience of five different employee entities• Lead day trips around the Greater Yellowstone Ecosystem and presented interpretation about the area• Promoted recreational events through different marketing media

Columbus, Wi

• Managed an everyday staff through training, staff meetings, and performance evaluations • Mediated customer complaints• Completed daily pool maintenance on equipment and tested pool chemicals

Columbus, Wi

• Taught fundamental competitive swimming skills and promoted sportsmanship to children ages 7-18• Organized swim meets and calendar of events• Networked with parents and guardians about team events• Planned and facilitated five invitational swim meets, which raised over $6,000 for a local scholarship• Held assistant coach position June 2009-August 2010, and was promoted to head coach June 2011-present.

Columbus, Wi

• Ensured patron safety• Provided first aid• Interacted with customers