Ali Mehdi Email & Phone Number

Dubai, United Arab Emirates

• Managing day-to-day operations.• Reporting CEC activities and arranging bi-weekly meetings with the brand to review performance.• Handling escalations and providing on-site support to the team.• Setting team target and monitoring performance to identify improvement areas.• Coordinating with various teams within CEC to ensure proper staff schedule.• Training team members – keeping them informed about new updates and processes.• Maintaining quality standards by evaluating calls, arranging coaching sessions, and sharing stats and feedback with the team regularly.

Dubai, United Arab Emirates

• Handling customer complaints.• Assigning sales inquiries to respective GRO’s using FastTrack.• Assisting customers with inquiries related to service booking.• Following quality guide lines while providing the best possible solution to the inquiries..• Achieving the targets and KPI’s given on weekly, monthly and yearly basis.• Drafting daily SMS reports for the bookings using ABS system and dispatching it to clients.

Dubai

• Identifying potential buyers through cold calling and company visits.• Arranging meetings, analyzing the prospect's financial behaviors/needs.• Providing the best product options. • Following up with existing clients through calls, emails and meetings. Building good rapport and long term relationships.• Providing feedback and suggestions to higher management to help them Improvising/formulating strategies. • Accomplishing set department’s target and KPI’s including meeting high customer satisfaction through optimum quality service.

Lahore, Pakistan

Managed a team with 25-30 agents for Inbound Customer support project named Digital Globe Services - Catering clients for multiple U.S cable service providers such as Charter Communications , Comcast, Verizon and Time Warner Cable and ensured team's attainment of the set department targets and KPIs. Occasionally monitored live calls, Conducted one on one sessions with the team members to help them improve their performance. Sustained full awareness of introduced products and promotions in the market and regularly updated the team on the same. Carried out meetings and motivational activities to maintain teams’ high motivation level – moral. Reported to higher management by generating reports on team performance and trends using Microsoft Excel, Power Point.

Catered clients for multiple U.S cable service providers such as Charter Communications , Comcast, Verizon and Time Warner Cable. Assisted customers with questions and queries via calls and emails using advanced software such as AVAYA, CISCO. Updated client's database using the most interactive CRMs such as LMS ( Lead Management System), CDMS ( Client Data Management System). Analyzed different Service related issues and provided the best possible solution, also probed to further up sell. Ensured client satisfaction through proactive approach, innovation and improvisation . Applied Interpersonal and management skills to motivate existing team members and training new members.

Lahore , Pakistan

Responsible for handling inbound customer inquiries for Medicare Insurance U.S.A using multiple software such as XTEN, EYEBEAM. Assisted customers calling in with regard to medical insurance and medical equipments for the diabetic. paid close attention to details, reviewing, adding, or deleting comments in the CRM necessary to process orders. Dealt with sensitive customer information such as credit card, social security - required to complete orders. Consistently met and exceeded weekly and monthly sales activity.

Lahore, Pakistan.

• Ensuring the enforcement of business policies.• Delegating tasks to team members.• Maintaining and updating employee data. • Providing support services to the management.• Dealing with vendors for ensuring the completion of tasks within deadline accordingly.• Training team members – keeping them up-to-date with the new techniques and methods.• Scheduling and managing work force.

Bachelor Of Science (Bs), Business Administration And Management, General, A

Higher Seconday School Certificate, Computer Science

Secondary School Certificate, General Science