Ali Miller Email & Phone Number

Akron, Oh, Us

Cleveland, Oh, Us

Cleveland, Ohio, United States

Cleveland, Ohio, United States

-Direct supervision of the Individual Tickets Sales and Service/Box Office team consisting of 30+ part time Ticketing Concierges who deliver world class customer service through multiple channels.-Ongoing training, coaching, and quality assurance of direct reports to meet and exceed department standards and core values.-Setting sales and donation goals for direct reports to grow as individuals and sales experts.

Cleveland, Ohio

-Focus on auditing and streamlining of processes and procedures within the Individual Ticketing & Inside Sales teams in the larger Ticket Sales and Service department.-Answering customer service inquiries and saving revenue through donations during Playhouse Square’s 18 month shut down while staffing was reduced.-Assisting in overseeing merging of Individual Tickets and Inside Sales to form one Sales team.-First point of contact for escalations and questions from the Ticketing Concierge team.-Assisted Season Ticket Services in renewing, upgrading, and servicing 42,000+ KeyBank Broadway Series Season Ticket Holders.-Assists Box Office Managers to deliver world class customer service in the box office and act as box office manager as needed.-Manages the Broadway In Akron 2,400+ subscriber base to develop retention and new acquisition strategies.-Works closely with the EJ Thomas Hall box office manager to ensure a seamless customer experience for Broadway in Akron subscribers.-On site at EJ Thomas Hall during all Broadway in Akron performances as a public facing representative of Playhouse Square.

Akron, Ohio, United States

Licensed Property & Casualty insurance agent with the state of Ohio

Akron, Ohio, United States

Updating of policies and building quotes with provided underwriting information from full time agents within the agency.

Greater New York City Area

In addition to Guest Service Representative duties:-Acting as manager on duty on the floor as needed.-Processing manual refunds for guests with exceptions to standard policy.-Order reviewing for potential fraud.-Working with Broadway theater box offices directly for same day show issues, last minute refunds, other miscellaneous tasks.-Working with a team of supervisors to ensure quality work of the representatives.

New York, New York

-Focus on Broadway.com guest services-Daily use of multiple ticketing systems to processes ticket sales for all Broadway and many Off-Broadway shows.-Excellent customer service skills via phone and email to resolve issues ranging from resending confirmation emails to last minute emergencies requiring ticketing exchanges and refunds.-Daily customer service tasks as assigned such as calling projects per star out schedules, show cancellations, and shipping issues.-Having an intimate knowledge of Broadway and Off-Broadway theatres and other Manhattan spaces and show content to assist guests in booking the best tickets for their party to ensure a comfortable and enjoyable experience for the guest.-Cross trained in Broadway Across America sales and service serving season ticket holders in over 20 markets in house utilizing Ticketmaster Archtics. Processing exchanges, renewals, and additional ticket purchases for season subscribers in these markets

Greater New York City Area

-Utilized Tessitura in all aspects of daily box office tasks.-Sold tickets in person for day of and future sales for Public Theater mainstage productions, readings, forums, Joe’s Pub, Under the Radar Festival, and Shakespeare in the Park. -Processed in house special orders including house seats, TodayTix lottery winners, TDF orders, and guest list tickets for Joe’s Pub. -Processed memberships including free NYCid memberships and monetary gifts. -Prepared tickets to be picked up for will call, and prepared tickets to be mailed out daily.

Cleveland/Akron, Ohio Area

-Daily use of Ticketmaster to process both walk up orders and phone orders for events at two venues in Akron, including selling tickets for one time performances varying in size from 200 to 2,400 people, as well as selling season tickets to the Broadway in Akron series and processing renewals and upgrades to season ticket holders. -Provided excellent customer service to all patrons who visit the box office window. -In cooperation with coworkers and supervisor balanced all cash and credit transactions handled among all staff that day.

Cleveland/Akron, Ohio Area

-Part of a sales team that used outbound call campaigns to former season ticket holders and those who attend individual shows in our KeyBank Broadway Series to add to our record 31,000 Broadway in Cleveland season ticket holders. -Called current season ticket holders of 10+ years to have them become donors. -Reached out to former participants of the Friends donation program to bring them back to the program.-Part of call campaigns to former season ticket holders and those who attend multiple shows per year to have them donate and join our Friend donation program or Annual Fund donation program. -Responsible for inbound calls and inbound sales during normal business hours as a team of 4.-Handled renewals for first time season ticket holders to increase retention from first to second year as a subscriber. -Daily use of Spectra Paciolan and Salesforce softwares.

Cleveland/Akron, Ohio Area

Secured items and gift baskets for a silent auction for an annual fundraising gala. Assistant house manager for large concerts and support staff for meet and greets and special events. Assisted with tours of the facility for the general public.

Bachelor Of Science (B.S.), Arts, Entertainment, And Media Management

Activities and Societies: Alpha Gamma Delta Women's Fraternity, New Student Orientation Assistant, Amp! Amplifying the ArtsMember of Alpha.

High School Education