Ali M. Pontieri Email & Phone Number

Long Island, New York

* Works alongside Government Agencies (Social Security, Medicaid, OPWDD, Veterans Administration, etc.) to ensure continuous benefits eligibility for 200+ IGHL residents living in 25+ group homes * Completes Medicaid and SNAP applications, and re-certifications/renewals* Report changes in living arrangements, wages, and confirm changes in Medicaid budgets* Follow up with the accounting department and Medicaid to ensure excess income is handled and reported correctly* Assists with Social Security lump sums and investigate overpayments* Work with Program Staff to help with eligibility and budgeting questions, maintain insurance records, and offer support to maintain eligibility status* Responsible for reviewing Medicaid NOD’s and budgets and taking corrective action if necessary* Follow up with Social Security regarding all disability applications and updates* Complete all Social Security re-determinations as necessary

Brooklyn, New York

• Write and produce an original weekly 60-minute music-based show, Witchtape Radio Hour• Curate theme-based musical selection that span genres while introducing songs or artists, outside the mainstream• Record show utilizing a A&H XB-14 mixing console and MegaSeg and AudioHijack software • Edit and mix recorded segments utilizing Adobe Audition

Upper East Side, New York

Executive Assistant to the Owner Orthopedic surgery and physical rehabilitation practice with eighteen doctors, six locations, and 1,000+ patients• Works alongside the Owner/Head Surgeon to effectively manage both in and out of office responsibilities and commitments • Oversees and maintains multiple personal and confidential as well as professional tasks and calendars • Schedules/confirms meetings and appointments, field phone calls, greet visitors• Performs patients intake recording demographic information as well as health history• Collaborates with insurance companies to approve authorizations for various medical procedures • File variances and treatment requests for patients entitled to workers compensation as per NYS laws• Organize and coordinate medical billing utilizing Excel spreadsheets• Maintain privacy and confidentiality as mandated by HIPAA laws

New York, New York

Private childcare specializing in supporting single-parent families with preschool-aged children. • Managed complex and changing child schedules (playdates, extracurricular activities, healthcare appointments, etc.)• Served as liaison and point of contact for child between home and school• Managed and executed child transportation throughout the city for various activities and events• Built and maintained strong relationships with parents• Communicated progress, obstacles, and behavioral reports to parents

New York, New York

High-end coffee and tea conglomerate that owns and operates 30,000+ locations worldwide.• Oversaw day-to-day operations within a location that employs a total of 12 staff • Led training and on-boarding of all new hires (e.g., coaching on guest services)• Supported 12 employees daily in understanding company policy and culture, and resolving interpersonal issues/conflicts, etc.• Managed quality assessment standards, health department compliance, inventory, and orders

Patchogue, Ny

Camp Counselor & Pre-School Teaching Assistant Community center with a focus on providing high-level services and care to families and children. • Served 100+ students over tenure (preschool and middle school aged children)• Supervised 2 groups of youth girl campers (ages 10-14) • Coordinated all camper programming, organizing a schedule of 8-10 activities per day (arts, sports, trust exercises) • Set goals and priorities, identified/resolved issues, and ensured collaboration across groups• Worked individually with girls on self-development improvement plans (e.g., advice, life goals, personal health, and hygiene)• Co-led and developed preschool lessons (ages 2-4) with head teacher, followed NY-State curriculum, including promoting developmental and social milestones • Facilitated problem solving strategies by encouraging age-appropriate communication • Conducted needs assessments for children to identify obstacles and areas for growth (e.g., identifying learning/behavioral problems)

Community Health & Human Services, Mental Health Counseling/Counselor

Human Services

Associate of Science in Human Services

Apprenticeship With Hot 97 Fm - Nyc, Radio Broadcasting

HOT97 2015-2017 Broadcasting Apprentice WQHT radio station based in New York City, broadcasting urban contemporary music, transmitted.