• Real-Time Adherence Specialist optimizing contact center performance by closely collaborating with Operations and employing tools like NICE web station, IEX, VCC In Contact, and Sales Force for real-time monitoring.• Proven ability to implement and manage the Workforce System (IEX), conduct root cause analysis for performance issues, and interact effectively with call center leadership teams for project work and strategy discussions.• Proficient in analyzing real-time metrics… Show more • Real-Time Adherence Specialist optimizing contact center performance by closely collaborating with Operations and employing tools like NICE web station, IEX, VCC In Contact, and Sales Force for real-time monitoring.• Proven ability to implement and manage the Workforce System (IEX), conduct root cause analysis for performance issues, and interact effectively with call center leadership teams for project work and strategy discussions.• Proficient in analyzing real-time metrics, troubleshooting call routing applications, and maintaining comprehensive operational performance statistics, while showcasing advanced Microsoft Excel skills for report creation and manipulation. Show less

• - Key contributor at HUAWEI, a global ICT infrastructure and smart devices leader, overseeing comprehensive document control processes and ensuring adherence to MOPs/SOPs.• - Proactive in organizing, storing, and retrieving electronic and hard copy documents, producing progress reports, and conducting audits to maintain high-quality documentation standards.• - Strategic involvement in project planning, ensuring timely sharing of documents, accurate editing of critical files, and… Show more • - Key contributor at HUAWEI, a global ICT infrastructure and smart devices leader, overseeing comprehensive document control processes and ensuring adherence to MOPs/SOPs.• - Proactive in organizing, storing, and retrieving electronic and hard copy documents, producing progress reports, and conducting audits to maintain high-quality documentation standards.• - Strategic involvement in project planning, ensuring timely sharing of documents, accurate editing of critical files, and proficient management of physical and digital records, showcasing a commitment to confidentiality and project success. Show less

• - Integral member of Lion Services Ltd., spearheading integrated Facilities Management and Municipal Services solutions in India for commercial and government clients within the Global Excellence Group.• - Orchestrates seamless operations by coordinating material requests, creating essential documents, and ensuring alignment with management standards and ERP systems for effective project execution.• Demonstrates expertise in expense management, report analysis, and project performance… Show more • - Integral member of Lion Services Ltd., spearheading integrated Facilities Management and Municipal Services solutions in India for commercial and government clients within the Global Excellence Group.• - Orchestrates seamless operations by coordinating material requests, creating essential documents, and ensuring alignment with management standards and ERP systems for effective project execution.• Demonstrates expertise in expense management, report analysis, and project performance evaluation, while providing leadership in problem-solving and team motivation to enhance overall efficiency and service quality. Show less

• Provides end-to-end litigation solutions to top debt collection law firms in the USA, ensuring excellence in legal services.• Manages multiple processes, handles client assignments within TAT, and oversees quality checks, demonstrating practical knowledge of Citrix.• Assigns tasks to team members, conducts weekly reviews, and provides feedback for continuous improvement, fostering a highperformance work environment.