Aly (Sam K.) M Faiz Email & Phone Number

Calgary, Alberta, Canada

United States

As a Senior Sales Manager, my role involves:1- Conducting online sessions with global students seeking online and home tutoring services.2- Educating families and students about the benefits and options of online and home tutoring.3- Providing training to tutors to meet the individual needs of students and enhance the quality of lectures.4- Establishing communication channels with top universities such as Oxford, Harvard, Johns Hopkins, and UCL to recruit qualified tutors.5- Staying updated on various curriculums including British, American, Canadian, and Swiss to ensure relevance and effectiveness.6- Ensuring leads are nurtured effectively through regular stand-ups with families, educating them further and facilitating lead gathering.

Sialkot, Punjab, Pakistan

As a Customer Success Manager, I was focused on driving customer satisfaction, loyalty, and revenue growth through upselling and retention. They are customers' primary point of contact and work to ensure that their needs are met and their expectations are exceeded. My core responsibilities were,1- Managing and nurturing relationships with global clients2- Providing exceptional customer service and support to ensure their satisfaction with our products and services3- Facilitating communication between clients and technical teams, ensuring that client feedback and concerns are addressed in a timely and effective manner3- Managing project delivery, including scoping, planning, and tracking progress against agreed timelines and milestones4- Conducting regular quality assurance cycles to ensure that all deliverables meet our high standards of quality and excellence5- Conducting weekly stand-ups and sprints to keep clients informed of progress and upcoming initiatives, and address any questions or concerns they may have6- Identifying and pursuing opportunities for up-selling and cross-selling our products and services to increase revenue and drive growth7- Providing exceptional support and assistance to clients during their support period8- Ensuring that all queries and issues are resolved in a timely and efficient manner

Lahore, Punjab, Pakistan

I ensured client satisfaction and success across America, the UK, Canada, and Australia. My focus spanned the entire customer journey, from onboarding to ongoing support, emphasizing smooth transactions and long-term relationships. Key responsibilities included:1- Facilitated the onboarding process for new clients, ensuring a clear understanding of their requirements and expectations regarding JDM cars exportation.2- Provided solutions and strategic guidance to each client's specific needs and market demands, ensuring optimal outcomes in the exportation process.3- Managed orders and coordinated logistics to ensure timely delivery of JDM cars to clients' destinations, proactively handling any issues or delays.4-Monitored client satisfaction and performance metrics, tracking delivery timelines, customer feedback, and service usage to drive continuous improvement and maintain high standards.5- Developed and implemented customer retention strategies, including proactive check-ins, personalized follow-ups, and value-added services to enhance client loyalty and satisfaction.6- collaborated closely with sales, logistics, and operations teams to streamline processes, improve efficiency, and enhance the overall customer experience.

Sialkot, Punjab, Pakistan

As a Customer Relationship Manager, my role was pivotal in ensuring the success and satisfaction of our B2B subscription customers. My key responsibilities included:1- Assisted SMEs in setting up their B2B platforms on Alibaba.com, ensuring a seamless and efficient onboarding experience.2- Supported SMEs in expanding their market reach by providing strategic guidance on exporting goods globally, helping them grow their international presence.3- Guided customers in listing their products in their online stores, offering best practices and optimization techniques to enhance visibility and sales performance.4- Assisted in setting up product showcases, and highlighting key products to attract potential buyers and improve marketability.5- Managed and responded to customer inquiries, providing timely and effective support to facilitate lead conversion and deal closure.6- Delivered continuous support throughout the subscription period, addressing any issues and ensuring customer satisfaction to foster long-term relationships.7- Developed and implemented customer retention strategies, including regular check-ins, feedback collection, and proactive problem-solving to ensure high renewal rates and customer loyalty.

Lahore, Punjab, Pakistan

As Sales Executive, I was responsible for selling Direct TV and AT&T packages, educating customers about the benefits of the products and services, and providing excellent customer service to ensure customer satisfaction. My main responsibilities were,1- Use persuasive communication skills to sell various Direct TV and AT&T packages to customers.2- Meet or exceed monthly sales goals and quotas set by the company.3- Work with team members and managers to develop and implement sales strategies to increase revenue and market share.4- Maintain accurate and up-to-date knowledge of Direct TV and AT&T products, services, promotions, and pricing.5- Respond promptly and professionally to customer inquiries, complaints, and issues to ensure customer satisfaction.6- Maintain a customer database and record all sales activities and customer interactions in a CRMsystem.7- Participate in ongoing training and professional development opportunities to stay up-to-date on industry trends and best practices.8- Attend networking events, trade shows, and other marketing activities to promote Direct TV and AT&T products and services.9- Continuously identify new sales opportunities and potential customers through research, referrals, and other methods.

Lahore, Punjab, Pakistan

As Customer Success Manager, my core responsibilities were providing exceptional customer service to domestic customers of the Jazz & Warid Mobile Network. My role involved managing and activating various tariff plans and packages, addressing customer queries and concerns, and ensuring customer satisfaction and retention.My Key Responsibilities were,1- Provide exceptional customer service by addressing customer queries and concerns in a timely and efficient manner.2- Assist customers in activating various tariff plans and packages according to their needs and preferences.3- Ensure customer satisfaction and retention by maintaining positive relationships with customers.4- Analyze customer feedback and suggest improvements to the product or service offerings.5- Work closely with the sales and marketing teams to develop customer engagement and retention strategies.6- Keep up-to-date with the latest product and service offerings to provide accurate information to customers.7- Maintain accurate and up-to-date customer records in the company's database.Provide regular reports to management on customer feedback, service quality, and retention rates.8- Participate in training sessions and workshops to improve skills and knowledge.9- Maintain a high level of professionalism and adherence to company policies and procedures

Bachelor Of Engineering - Be, Civil Engineering

Diploma Of Associate In Engineering, Civil Engineering

Matriculation, Science