•Improved client relationships and increased security by upgrading server security and backups•Fast response to onsite IT&C issues •Software and Hardware technical issues resolver •Providing timely technical support to end-users, resolving hardware and software challenges.• Familiarity with Google Admin console;• Knowledge of Microsoft (Office) 365 services on the Administrator level;• Experience with Entra ID (Azure Active Directory /Active Directory On-Premise / Cloud: managing user accounts, permissions and workstations, GPO, • Hardware: Familiarity with computer hardware components and troubleshooting. Laptops, Mobile Devices, Tablets Android• Windows Server 2012 / 2022 / Networking / Microsoft 365 Service Mangement ( Intune, M365 Defender, Microsoft Teams, Sharepoint Online, Exchange)• Vigilantly assessing network performance, identifying constraints, and implementing targeted solutions to optimize efficiency via CheckMK – monitoring tool.• Active participation in the implementation of changes and modernization of the IT infrastructure• Participation in the process of purchases and upgrades of equipment and software.• Participating in the development and support of user awareness and training programs• Creating and maintaining work procedures.• Implementation of infrastructure projects.• Incident management, Phishing attacks, Malware attacks, Network incidents

2 years of work overseas

• IT Engineer onsite provider • Implementation of MSP onsite• Improved client relationships and increased security by upgrading server security and backups• Fast response to onsite IT&C issues • Software and Hardware technical issues resolver • Oversaw deployment, configuration and repair of Windows 7 & 10

• Responsible for all onsite IT&C • Administration of the Exchange server for Outlook 2014 onsite. • Managing different situations on VoIP server• Oversaw deployment, configuration and repair of Windows 7 • Provided training, support and call coaching for new starters, as well as my own team members• Extensively improved product knowledge and support for offsite partners